Nicole Scott
Baltimore,MD
Summary
Passionate Marketing Manager with exceptional ability to work with teams to market and sell multiple products/services. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Medical Office Assistant
Johns Hopkins Community Physicians
09.2009 - Current
- I work in our Internal Medicine Department doing patient registration(check-in). I check-out patients processing referrals and scheduling needed primary care follow appointments as well as needed specialty care appointments.
- Daily review e-mail messages from patient's, messages from provider's who see patient's and other requests from our scheduling department to obtain information and respond to requests using our EPIC system though the basket/messaging part of our system
- Receive phone calls from patient's and specialty clinics. Sort faxes and mail. Phone calls, faxes and mail come from specialty clinics within Johns Hopkins and outside of the network to receive and submit requests for appointments, referrals and medical record requests which I help to get processed.
- Enter phone notes electronically to ensure all messages for and from patient's are sent to providers in a timely manner, and this keeps open communication with other staff about things done or completed for patient's also.
- I work closely with our pediatrics department when needed to fill in and help to keep the flow of work going when the department has been short staffed.
- In addition to being a Medical Office Assistant, I am also a navigator for Johns Hopkins Access Partnership program TAP which helps provide uninsured qualified patient's access to the specialty care they need
Education
Business Administration
University of Maryland University College
3501 University Blvd. East Adelphi, MD 20783Additional Information
I have completed on the job web and attended courses off site required to help further my job skill requirements obtaining certificates and completing test for completion
Timeline
Medical Office Assistant
Johns Hopkins Community Physicians
09.2009 - Current
Business Administration
University of Maryland University College
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