Nicole Scott-Detrujillo
Gordo,AL
Summary
Accomplished professional with expertise in insurance verification and appointment scheduling at Alabama Neurology and Sleep Medicine. Demonstrated exceptional customer relationship management and clerical support, enhancing patient satisfaction. Proficient in Phreesia system, ensuring seamless operations. Successfully collaborated with diverse teams. Experienced in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Pre Appointments
Alabama Neurology and Sleep Medicine
Northport, AL
01.2017 - Current
- Print daily appointment schedules.
- Verify eligibility and benefits for upcoming patient appointments.
- Obtain insurance referrals or prior authorizations from the patient's PCP or insurance company, if needed or required.
- Complete the request for service forms to the Dept. Of Veterans Affairs for a patient's continuation of care for additional appointments, if requested by the providers.
- Attach any insurance referrals to the patient's appointments.
- Add notes in the Phreesia system, such as deductible amounts, co-insurance, inactive insurance, and any other correspondence related to the patient's appointment.
- Send the patient's chat in Phreesia to inform the patient of estimated amounts due for testing, inactive insurances, etc.
- Review next-day appointments.
- Completed day-to-day duties accurately and efficiently.
- Answer any questions that other employees may have regarding a patient during check-in or check-out.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Works successfully with a diverse group of coworkers.
Receptionist
Davis Eye Clinic
Tuscaloosa, AL
03.2016 - 01.2017
- Managed multi-line phone system and directed calls to appropriate departments.
- Scheduled appointments for patients and for outpatient surgery.
- Check in and out patients.
- Maintained orderly reception area by organizing materials and ensuring cleanliness.
Receptionist
Cardiology Associates Of West Alabama
Northport, AL
01.2007 - 03.2016
- Greeted visitors and provided information at the patient's request.
- Managed multi-line phone system and directed calls to appropriate departments.
- Scheduled appointments
- Collected copays and any balances the patient owed.
Education
Medical Scribe Specialist - Medical Scribe
Eastern Gateway Community College
Steubenville, OH05-2023
High School Diploma -
Brookwood High School
Brookwood, AL05-2003
Skills
- Insurance verification
- Appointment scheduling
- Patient intake
- Phreesia system
- Benefits coordination
- Customer relationship management
- Medical terminology
- Clerical support
- Computer skills
- Good Telephone Etiquette
References
References available upon request.
Timeline
Pre Appointments
Alabama Neurology and Sleep Medicine
01.2017 - Current
Receptionist
Davis Eye Clinic
03.2016 - 01.2017
Receptionist
Cardiology Associates Of West Alabama
01.2007 - 03.2016
Medical Scribe Specialist - Medical Scribe
Eastern Gateway Community College
High School Diploma -
Brookwood High School
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