Nicole Sequeira Mendes
New Bedford,MA
Summary
Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreen's Pharmacy, excelling in medication dispensing and insurance billing. Proven problem-solver skilled in immunization administration and maintaining compliance with regulations. Recognized for optimizing workflows and enhancing patient care through effective communication and meticulous record-keeping. Committed to upholding the highest standards of pharmacy practice.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Wareham, MA
02.2019 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Administered vaccinations to ensure compliance with health protocols.
Education
Wareham High School
Wareham, MA05.2008
Skills
- Problem-solving skills
- Immunization administration
- Insurance billing
- Insurance verification
- Pharmaceutical calculations
- Medication dispensing
- Maintaining records
- HIPAA compliance
- Patient confidentiality
- Team collaboration
- Workflow optimization
- Dosage form preparation
- Drug inventory control
- Pharmacy equipment use
- Updating medication histories
- Manual and automated medication dispensing
- Drug storage procedures
- Medication therapy management
- Pharmacy software proficiency
Certification
- CPhT - Certified Pharmacy Technician
- CPR Certified
- Immunization Certified
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
02.2019 - Current
Wareham High School