Nicole Sewell
Lilburn,GA
Summary
Seeking a career that will utilize my experience dedicating strong organizational skills;and the ability to handle multiple tasks with opportunities for growth. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Delivery Driver
ACNJ Opulence
Blackwood, NJ
04.2023 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Barista Shift Supervisor
Starbuck Coffee
Hammonton, NJ
01.2023 - 07.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Dental Front Office Receptionist
Marmora Family Care
Marmora, NJ
02.2022 - 12.2022
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Improved efficiency of document storage systems with careful organization of digital files according to practice-specific guidelines.
Assistant Store Manager
Starbucks
High Point, NC
02.2003 - 09.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Contributed to this location by making it a million dollar store.
Education
Certificate - Slot Mechanic
Atlantic Cape Community College
Atlantic CityCulinary Arts
Guilford Technical Community College
High School Diploma -
Atlantic City High School
Atlantic City, NJSkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
Crafting
I make T-shirts cups, wreaths, cups, bracelets and I also bling out shoes and clothes.
Timeline
Delivery Driver
ACNJ Opulence
04.2023 - 08.2023
Barista Shift Supervisor
Starbuck Coffee
01.2023 - 07.2023
Dental Front Office Receptionist
Marmora Family Care
02.2022 - 12.2022
Assistant Store Manager
Starbucks
02.2003 - 09.2009
Certificate - Slot Mechanic
Atlantic Cape Community College
Culinary Arts
Guilford Technical Community College
High School Diploma -
Atlantic City High School