Nicole Shelhammer
Colorado Springs,CO
Summary
Enthusiastic willing to grow and learn.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Bartender
Beer Depot
Denver, CO
04.2019 - Current
- Bartending alcoholic and non-alcoholic beverages to guests. Cleaning the bar, stocking the bar, cash and credit handling. Entertain guests and create a good vibe for the environment. Tips trained.
Marketing Specialist
PROMOTIONS
Denver, CO
06.2008 - Current
- Executed sales and marketing activities through promotions of products, such as makeup, alcohol products, new clothing, hotel services, and entertainment
- Supervised all aspects of an event: selected site, negotiated terms of event, decided on entertainment, refreshments and made all special arrangements required
- Developed team relationships to assist in effective marketing and individual strength utilization
- Led struggling company to probability and stability by increasing sales 10% within 3 months
Bartender and Server
Centerplate
Denver, CO
05.2016 - 12.2018
- Serving alcohol and non alcoholic beverages to guests coming into the Broncos Stadium. High Volume work, cleaning spills, stocking the coolers. Interacting with guests. Handling cash or working a cash register.
Cleaning Technician
Enviro Masters
Denver, CO
03.2017 - 03.2018
- Deep cleaning and sanitizing bathrooms and kitchens, bringing the facilities back to grade A.
Assistant Planner
PROMOTIONS
Denver, CO
03.2014 - 08.2014
- Assisted in all child birthdays and special Aquarium events just for kids
- Met timelines and deadlines related to the events
- Estimated, organized and created proposals, contracts and billing wrap-ups
Front Desk Clerk
PROMOTIONS
Denver, CO
03.2013 - 11.2013
- Promoted positive guest relations to all individuals approaching the front desk
- Liaised with vendors to resolve issues with internet, phone, and in room movies
- Cleaned and maintained lobby and common areas, restocking supplies and watering plants
Collections Representative
Bank of America
Colorado Springs, CO
11.2021 - 05.2023
Education
Bachelor's - Business Management
Independence University
Denver, CO08-2018
A.S. - marketing and advertising
COLLEGEAMERICA
Denver, CO06-2015
Skills
- Microsoft skills, Databases, and Quick books, PowerPoint
- Marketing (4 years)
- Bartending
- Restaurant Server
- Waitress
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Active listening
- Critical thinking
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Documentation
Links
http://www.facebook.com/nicole.shelhammer
Additional Information
- Highly enthusiastic and self-motivated, Excellent verbal and interpersonal communication skills
- Able to plan, organize and lead special events/meetings such as: conferences, client workshops, marketing events, financial meetings, receptions, dinners, and official openings
- Able to establish a team-spirited environment through a positive and proactive leadership style
- Seven years extensive experience in high paced multitask environment
- Proficient in Microsoft programs and CRM Management systems
- Develop and implement business strategies that increase product awareness, market share and company profitability
Timeline
Collections Representative
Bank of America
11.2021 - 05.2023
Bartender
Beer Depot
04.2019 - Current
Cleaning Technician
Enviro Masters
03.2017 - 03.2018
Bartender and Server
Centerplate
05.2016 - 12.2018
Assistant Planner
PROMOTIONS
03.2014 - 08.2014
Front Desk Clerk
PROMOTIONS
03.2013 - 11.2013
Marketing Specialist
PROMOTIONS
06.2008 - Current
Bachelor's - Business Management
Independence University
A.S. - marketing and advertising
COLLEGEAMERICA