Nicole Shelton
North Richland Hills,TX
Summary
Detail-oriented analytical professional with direct experience in the AAA Underwriting Department, targeting a high-volume Claims or Underwriting Specialist role. Combines a proven track record of insurance processing accuracy with over 10 years of administrative operations and state regulatory compliance management. Highly skilled in independent case management, multi-channel customer de-escalation, and comprehensive for file auditing.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Processing Specialist II
AAA Texas
Coppell, Texas
06.2024 - 07.2026
- Reviewed and adjudicated standard policy reconsideration requests, utilizing strict underwriting guidelines to verify compliance and cross-verify system information.
- Evaluated and processed at lease 75 high-volume insurance renewal questionnaires daily, accurately inputting critical risk data into the core policy management system to ensure seamless policy retention.
- Maintained data integrity across thousands of member accounts by auditing and updating vital policy holder contact metrics, minimizing communication bottlenecks and billing errors.
Pre-K Teacher
Lena Pope Early Learning Center
Fort Worth, TX
02.2019 - 07.2022
- De-escalated high emotion stakeholder and client grievances using active listening, turning friction into collaborative, solution-oriented outcomes while maintaining a 100% client retention rate.
- Conducted thorough, analytical case evaluations and performance forecasting to identify critical milestone risks compiling data-driven developmental assessments for stakeholders.
- Designed and executed highly structured weekly operation workflows, coordinating resource allocation and long term milestones to maximize engagement and meet strict timeline goals.
Early Childhood Educator
Trinity Lutheran Children's Center
Fort Worth, TX
03.2016 - 03.2019
- Ensured absolute compliance with strict state licensing regulations and safety standards, proactively mitigating operational risks and passing 100% of unannounced state audits.
- Managed daily account auditing and meticulous data entry for over 15+ concurrent active profiles, maintaining a 0% variance rate in attendance and state mandated reporting systems.
Education
Early Childhood Education
Tarrant County College
Fort Worth, TXSkills
- Policy adjudication
- Underwriting review
- Risk data entry
- Policy administration
- Renewal processing
- Insurance compliance
Certification
Texas All-Lines Insurance Adjuster License - In Progress
*Actively mastering TDI-mandated curriculum domains, including Commercial Property, Liability, and Worker's Compensation.
-Targeting state examination date 10/2026
*Actively mastering TDI-mandated curriculum domains, including Commercial Property, Liability, and Worker's Compensation.
-Targeting state examination date 10/2026
Timeline
Processing Specialist II
AAA Texas
06.2024 - 07.2026
Pre-K Teacher
Lena Pope Early Learning Center
02.2019 - 07.2022
Early Childhood Educator
Trinity Lutheran Children's Center
03.2016 - 03.2019
Early Childhood Education
Tarrant County College