Lesly Garcia
Irving,TX
Summary
I am adaptable, hard working, and determined to work. I am looking to gain healthcare experience while I pursue a degree in radiology. My experience in various types of public settings has given me the opportunity to enhance my communication skills. I am seeking an entry into the healthcare field so that I can further cultivate my skills and continue to learn.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Processing Specialist II
AAA Texas Headquarters
08.2023 - Current
- Data Entry
- Specialize in performing one or several insurance or membership processing functions
- Primary duties included resolving difficult or new situations
- Provide assistance to other employees, may check work of other employees
- Compile data, and make reports
- Fill in or assist other positions
Style Expert
Target
01.2018 - Current
- Mentored and guided employees to foster proper completion of assigned duties
- Frequently inspected production area to verify proper equipment operation
- Promoted high standards through personal examples to help each member understand expected behaviors and standards
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Support Technician
iFoward Solutions NEC
07.2022 - 07.2023
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Updated software versions with patches and new installations to close security loopholes and protect users
- Collaborated with support team to assist client stakeholders
- Increased overall company performance through improved IT uptime and cost reduction
Coordinator Leading Assistant
UNT WISE, University of North Texas
01.2023 - 05.2023
- Documented Case Notes Daily, thoroughly, and proficiently
- Effectively worked with individuals in the Neurodivergent Spectrum
- Lead meetings, and helped students with resources around campus
- Focused on individuals' vocational, educational, and social skills
- Scheduled Appointments
- Filing alphabetically, information based and client based
- Handles incoming phone calls on multi-lines
- Adaptability
- Attended and coordinated interviews or case reviews to manage caseload
Treatment Advocate
Greenhouse Treatment Center
05.2022 - 10.2022
- Made referrals to appropriate services, following up to confirm patients received access to required care
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern
- Delivered friendly service and offered expert support in every interaction
- Assisted with applications and collected required paperwork to help individuals register for supportive services
Education
Associate of Science - Science Education
Northlake
Irving, TXBachelor of Science - Rehabilitation Studies
University Of North Texas
Denton, TX05.2022
Skills
- Sales Expertise
- Staff Training
- Call Center Operations
- Patient Advising
- Coaching and Mentoring
- Bilingual
- Detail Oriented
- Goal focused
Certification
Rehabilitation Use Disorder Treatment
Languages
Spanish
Native or Bilingual
Timeline
Processing Specialist II
AAA Texas Headquarters
08.2023 - Current
Coordinator Leading Assistant
UNT WISE, University of North Texas
01.2023 - 05.2023
Support Technician
iFoward Solutions NEC
07.2022 - 07.2023
Treatment Advocate
Greenhouse Treatment Center
05.2022 - 10.2022
Style Expert
Target
01.2018 - Current
Associate of Science - Science Education
Northlake
Bachelor of Science - Rehabilitation Studies
University Of North Texas
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