Nicole Sherwood
Hemet,CA
Summary
Adept at leading teams to success, my tenure at Polewest Utility Designs showcased my ability to streamline operations, enhancing efficiency by implementing effective inventory management strategies and fostering strong client relations. With a blend of analytical thinking and teamwork, I consistently exceeded project goals, contributing to a 20% increase in operational productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Assistant Pet Groomer
PetsRpeople2
02.2023 - Current
Administrative Manager
Polewest Utility Designs
03.2015 - 09.2023
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
- Met department budgets by monitoring and reporting on office expenses.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Coordinated office events, seminars and meetings for staff and clients.
- Verified customer information for orderly, up-to-date online systems.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Server Supervisor
Dennys Restaurant
06.2011 - 02.2015
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Decreased wait times for customers by implementing a streamlined seating system during peak hours.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Managed scheduling for Number servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Supervised food presentation and plating to enhance visual appeal.
- Controlled food costs and managed inventory.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Planned and executed promotions and special events in close collaboration with management.
- Served consistent portions following recipes and control standards.
- Monitored food preparation, production, and plating for quality control.
Store Manager
Fresh And Easy
06.2008 - 06.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Pet Groomer Apprentice
Clippendales Pet Grooming
01.2003 - 06.2008
- Developed strong time management skills by juggling multiple grooming tasks simultaneously while adhering to tight schedules.
- Collaborated with senior groomers to develop personalized grooming plans for each pet based on breed, temperament, and owner preferences.
- Increased repeat business through exceptional service, building rapport with both pets and their owners during appointments.
- Provided compassionate care for pets with special needs or behavioral issues, ensuring their comfort during the grooming process.
- Adhered to strict sanitation guidelines to minimize the spread of disease among visiting pets and maintain overall facility cleanliness levels.
- Handled customer concerns professionally, addressing issues in a timely manner and escalating when necessary to senior staff or management.
- Assisted in washing, drying, brushing, and trimming pets for better hygiene and appearance.
- Collaborated with other team members to ensure smooth operations and a positive experience for all clients and their pets.
- Enhanced pet grooming skills by assisting experienced groomers in various tasks and procedures.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Reset procedure rooms between appointments and disinfected equipment.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
Deploma - All
San Jacinto High School
San Jacinto, CA06.2003
Skills
- Sanitation protocols
- Teamwork and Collaboration
- Customer Service
- Honest and Dependable
- Problem Identification
- Inventory Management
- Analytical Thinking
- Team Collaboration and Leadership
- Client Relations
- Environmental awareness
- Change Orders
- Budget Development
- Critical Thinking
- Codes Compliance
- Data Analysis
Timeline
Assistant Pet Groomer
PetsRpeople2
02.2023 - Current
Administrative Manager
Polewest Utility Designs
03.2015 - 09.2023
Server Supervisor
Dennys Restaurant
06.2011 - 02.2015
Store Manager
Fresh And Easy
06.2008 - 06.2011
Pet Groomer Apprentice
Clippendales Pet Grooming
01.2003 - 06.2008
Deploma - All
San Jacinto High School
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