Nicole Shilling
Bozrah
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Scheduling Assistant
Greentree Manor nursing and rehabilitation
Waterford
03.2020 - Current
- Coordinated patient appointments and schedules for efficient care delivery
- Managed communication between departments regarding patient availability and needs.
- Set up patient rides to their appointments
Central supplies
Greentree Manor nursing and rehabilitation
Waterford
03.2020 - Current
- Ensured cleanliness and organization of supply storage areas.
- Managed supply requests and secured on-time distribution to departments
- Check the supplies to see if any were expired
- Always made sure supplies were stock and if low to order more
- Maintained accurate records of inventory levels and restocked supplies as needed.
- Loaded, unloaded and transported materials to designated locations.
- Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
Receptionist Administrator
Greentree Manor nursing and rehabilitation
Waterford
03.2020 - Current
- Managed front desk operations and greeted residents and visitors warmly.
- Scheduled appointments and coordinated transportation for residents efficiently.
- Maintained accurate resident records and confidential information securely.
- Assisted staff with administrative tasks and provided general office support.
- Answered phone calls and directed inquiries to appropriate departments promptly.
- Developed and updated filing systems to ensure organized documentation.
- Monitored inventory of office supplies and placed orders as needed.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Maintained reception area cleanliness and tidiness.
- Responded promptly to emails from customers and other departments within the organization.
- Received parcels, routed mail and opened packages for staff.
- Managed the distribution of incoming mail, faxes, and packages.
Education
Certificate - Certified Medical Administrator Assistant
Stepful
09.2025 - 11.2025
Oswego East High School
Oswego, ILSkills
- Patient scheduling
- Inventory management
- Office administration
- Effective communication
- Customer service
- Document organization
- Appointment coordination
- Team collaboration
- Maintaining confidentiality
- Office management
- Appointment scheduling
- Patient registration
- Scheduling
- Teamwork and collaboration
Certification
- CMAA
Timeline
Certificate - Certified Medical Administrator Assistant
Stepful
09.2025 - 11.2025
Scheduling Assistant
Greentree Manor nursing and rehabilitation
03.2020 - Current
Central supplies
Greentree Manor nursing and rehabilitation
03.2020 - Current
Receptionist Administrator
Greentree Manor nursing and rehabilitation
03.2020 - Current
Oswego East High School