Kristi Johnson

• Coordinated appointment schedules for healthcare providers and patients.
• Communicated with clinical staff to confirm scheduling requirements and preferences.
• Processed patient referrals through scheduling systems to ensure timely appointments.
• Collaborated with departments to resolve scheduling conflicts, enhancing appointment flow.
• Maintained accurate records of appointments and patient interactions in databases.
• Provided support to patients regarding appointment confirmations and rescheduling requests.
• Identified potential problems before they arise by proactively reviewing existing schedules.
• Utilized software programs to efficiently manage complex schedules and coordinate resources across different departments.
• Resolved appointment conflicts while providing exceptional customer service to patients.
• Utilized MS Office and Excel to analyze data and create spreadsheets.
• Managed credentialing processes for healthcare providers to ensure Ensured compliance with healthcare regulations and standards in scheduling..
• Coordinated data management tasks to maintain accurate patient records.
• compliance

• Resolved customer issues with knowledgeable, friendly service, fostering high satisfaction.
• Resolved customer issues through knowledgeable, friendly service to achieve high satisfaction.
• Delivered exceptional service during face-to-face interactions and phone conversations.
• Organized and prioritized tasks to meet service goals efficiently.
• Completed daily responsibilities accurately and efficiently to support service goals.
• Completed day-to-day duties accurately and efficiently.
• Proposed innovative ideas and solutions that improved team outcomes.

• Directed efforts to uphold hygiene standards in telemetry unit, fostering safety for patients, visitors, and team members.
• Conducted daily assessments of environmental services staff, ensuring delivery of high-quality service.
• Evaluated processes and procedures in environmental services to identify and recommend improvements.
• Collaborated with departments on cross-functional projects to enhance environmental services initiatives.

Managed recruitment processes to select qualified candidates for various positions.

• Recruited, interviewed and selected job applicants for various positions.
• Developed training programs to enhance employee skills and workplace performance.
• Implemented employee engagement initiatives to improve team morale and retention.
• Coordinated performance evaluations to enhance employee development and align contributions with organizational goals.
• Developed effective strategies for retaining top talent within the organization.
• Oversaw compliance with labor laws and company policies in personnel management.
• Ensured compliance with all federal, state, and local employment laws.
• Analyzed workforce data to identify trends, guiding strategic staffing decisions.
• Collaborated with department heads to align personnel strategies with business goals.
• Facilitated conflict resolution between employees to maintain a positive work environment.
• Provided guidance on employee development programs such as training sessions or workshops.
• Developed and implemented human resources policies and procedures.
• Facilitated office operations through effective administrative support.

• Developed and implemented personnel training programs for new hires.
• Coordinated training programs for new employees across various departments.
• Implemented onboarding processes to streamline new hire integration into the company.
• Developed training materials to enhance employee understanding of policies.
• Collaborated with department managers to customize training sessions based on needs.
• Monitored compliance with training standards and regulations within the organization.
• Monitored compliance with applicable laws and regulations concerning employee education requirements.
• Provided feedback to supervisors regarding the progress of trainees during their onboarding process.
• Collaborated with human resources team members on recruitment strategies designed to attract qualified candidates.

• Assessed client eligibility for various assistance programs through detailed application reviews.
• Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
• Analyzed financial information provided by applicants to verify income levels.
• Conducted interviews to gather necessary information for eligibility assessments.
• Provided guidance to clients on program requirements and application processes.
• Resolved client inquiries related to assistance programs and eligibility status.
• Assisted clients with completing forms required for processing applications.
• Collaborated with team members to streamline eligibility determination procedures.
• Educated clients on available resources and support services within the community.
• Maintained comprehensive knowledge of program regulations, policies, and procedures.
• Participated in training sessions to enhance knowledge of program updates and changes.