Shannon Collins Stiernagle
Queen Valley,AZ
Summary
Organized Scheduling Assistant with proactive attitude regarding production scheduling for over 200 family providers. Over 10 years experience in customer service. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.
Overview
17
17
years of professional experience
Work History
Patient Scheduling Assistant
CentraCare Health System
Brainerd, MN
05.2019 - Current
- Works at CentraCare Health Plaza within a fast-paced team structured call center environment.
- Answering phone calls from patients calling their primary and specialty care clinics.
- Responsible for completing patient registration and scheduling over the phone.
- No face to face contacts with patients.
- Providing superior customer service by effectively communicating with a diverse age and ethnic population in an audible, friendly and professional voice.
Certified Clinic Hemodialysis Technician
CentraCare Health System
Brainerd, MN
06.2011 - 04.2019
- Provides direct patient care for individuals under the direction of the Registered Nurse.
- Helps patients with temporary to permanent renal failure and the entities thereof.
- Serves patients ages typically 14 through geriatric.
- Supports and implements patient safety and other safety practices as appropriate.
- Supports and demonstrates Family Centered Care principles when interacting with patients and their families and with co-workers.
- Assist with dressing, grooming and oral cares as to improve patient quality of life.
- Gently assist residents with performance and independence for highest level of mobility.
- Assist with treatments as delegated by the RN for individualized care plan.
- Observe client and report changes in physical and emotional conditions.
- Administer medication as directed by the RN to maintain good patient health.
- Take and record vital signs as needed for every treatment.
- Attend training as assigned to maintain professional skill set.
Administrative Specialist
BISYS Retirement Services
Brainerd, MN
10.2007 - 05.2011
- Set up Plan Establishment Kits (PEK’s) for new business department tracking.
- Set up the File Transfer Site for all clients and participants.
- Worked on setting up other programs related to each of the PEK’s that came in for example: Lawson.
- Sort and created files for all PEK’s by appropriate alliance.
- General administrative duties.
- Manage and multi-task daily operations.
- Create and review letters and coordinated mass mailings.
- Other general administrative duties as assigned.
- Process and track on a continual basis the service agreements required by our department.
- Work with MS – Word and Excel spreadsheets.
- Order office supplies when needed.
Legal Assistant
Mallie Law Office
Brainerd, MN
02.2007 - 10.2007
- Knowledge regarding general office procedures and practices.
- Maintain files of correspondence and documents.
- Prepare various legal documents from oral instruction or following standard procedures.
- Act as receptionist or relief switchboard operator; answering incoming calls, take messages and greet customers.
- Establish and maintain effective working relationships.
Education
High School Diploma -
Aitkin High School
Aitkin, MN06.1999
Skills
- Administrative
- Call center
- Oral
- Clients
- Client
- Customer service
- Direction
- Fast
- General office
- Instruction
- Lawson
- Legal
- Letters
- Excel spreadsheets
- Office
- Word
- Works
- Quality
- Receptionist
- Safety
- Scheduling
- Structured
- Switchboard operator
- Phone
References
References available upon request.
Timeline
Patient Scheduling Assistant
CentraCare Health System
05.2019 - Current
Certified Clinic Hemodialysis Technician
CentraCare Health System
06.2011 - 04.2019
Administrative Specialist
BISYS Retirement Services
10.2007 - 05.2011
Legal Assistant
Mallie Law Office
02.2007 - 10.2007
High School Diploma -
Aitkin High School
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