Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Johnson

Cincinnati,OH

Summary

To obtain a position that will enable me to use my strong organizational skills, customer service background, and the ability to work well with people.

Healthcare professional prepared to excel in patient scheduling roles. Expertise in managing patient appointments and coordinating with medical staff to optimize workflow. Reliable team player with focus on collaboration and adaptability in evolving situations. Displays strong organizational skills and effective communication.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Patient Scheduling Coordinator, Patient Accsess

Planned Parenthood
02.2022 - Current
  • Manage inbound calls, scheduling patients, providing care that they need, providing alternative resources, and great customer service.
  • Coordinating patient appointments through electronic scheduling system Epic, improving workflow efficiency.
  • Handles calls quick, efficiently, communicates with healthcare providers to resolve scheduling conflicts and enhance patients experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Patient Scheduling,

Planned Parenthood
03.2015 - 02.2022
  • Coordinated patient scheduling using Nextgen, monitored patient flow throughout office and answered all incoming calls for surgery and family planning.
  • Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and effectively.
  • Resolved customer issues through active listening and problem-solving techniques, enhancing customer satisfaction.

Call Center Agent

Convergys
02.2014 - 02.2015
  • Conducting brief satisfaction surveys
  • Outbound calling
  • Providing excellent customer service

Cashier/Sales Associate

Forever 21
05.2008 - 06.2010
  • Help customers and determine their needs and wants
  • Maintained sales records for inventory control
  • Cashed out customers purchases

Customer Service Representative/Appointment Setter

Global Services
03.2005 - 04.2008
  • Maintained customers records by updating account information
  • Scheduled home presentations for travel members
  • Inbound and Outbound calls

Call Center Agent

Clear Channel
02.2004 - 02.2005
  • Conducting surveys for radio stations
  • Outbound calls
  • Informing clients by explaining procedures, answering questions, providing information

Education

High School Diploma -

Paul Mitchell
Cincinnati, OH
09.2013

Skills

  • Healthcare industry

  • Patient scheduling

  • Patient registration

  • Data entry

  • Epic systems

  • HIPAA compliance

  • Excellent communication

  • Organizational skills

  • Appointment coordination

  • Customer service

  • Active listening

  • Problem-solving

  • Multitasking Abilities

Certification

Cosmetology Certificate

Timeline

Patient Scheduling Coordinator, Patient Accsess

Planned Parenthood
02.2022 - Current

Patient Scheduling,

Planned Parenthood
03.2015 - 02.2022

Call Center Agent

Convergys
02.2014 - 02.2015

Cashier/Sales Associate

Forever 21
05.2008 - 06.2010

Customer Service Representative/Appointment Setter

Global Services
03.2005 - 04.2008

Call Center Agent

Clear Channel
02.2004 - 02.2005

High School Diploma -

Paul Mitchell

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