Nicole Shinham
Clear Spring,MD
Summary
Dynamic and dedicated professional with exceptional communication skills and a proven ability to excel in fast-paced environments. Collaborative team player who thrives independently or in group settings, delivering high-quality results. Proactive learner eager to embrace challenges, continuously building skills to drive personal and organizational success. Detail-oriented, highly organized, and adept at managing multiple priorities with precision while maintaining confidentiality. Decisive problem-solver with a track record of independent decision-making to enhance efficiency and progress.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant Manager
Home2 Suites by Hilton-Hagerstown
Hagerstown, MD
03.2025 - Current
- Assist Front Office Manager in overseeing daily front desk operations, ensuring excellent guest service, seamless check-in/check-out processes, and full compliance with Hilton brand standards. - **Partner with the Sales Manager to coordinate long-term stays and group reservations**, ensuring accurate room blocking, rate negotiation, and seamless guest transitions. - Lead staff development through recruitment, onboarding, and training of front desk team members. - Collaborate with housekeeping, maintenance, and sales departments to deliver seamless guest experiences. - Monitor and manage inventory, room availability, and room assignments; perform administrative duties including report preparation, guest feedback review, and daily financial transaction oversight. - Maintain strong front-desk presence, modeling guest service excellence and resolving concerns promptly.
Front Desk Agent
Homewood Suites by Hilton-Hagerstown
Hagerstown, MD
03.2023 - 03.2025
- Enhanced guest satisfaction scores by implementing personalized check-in experiences and up-selling techniques to maximize room occupancy.
- Managed check-out processes using point-of-sale systems, handling cash, credit/debit cards, and various payment forms while ensuring accurate billing.
- Demonstrated comprehensive hotel knowledge (room categories, rates, packages, promotions, local area) to answer inquiries and resolve issues timely and efficiently.
- Fielded guest complaints, conducted research, negotiated solutions, and relayed messages to ensure complete satisfaction.
Development Director
Breast Cancer Awareness, Inc.
08.2023 - 10.2024
- Designed and executed comprehensive fundraising strategies—including annual giving campaigns, major donor cultivation, and special events—resulting in a 10% increase in annual revenue.
- Built and nurtured relationships with individual donors, corporate partners, and community stakeholders; secured 14 new corporate partnerships/sponsorships and improved donor retention.
- Planned and led large-scale events (walks, Hangarfest, Golf Tournament, Survivor Celebrations) and awareness campaigns to boost visibility and funds.
- Managed development staff and volunteers; collaborated with marketing on campaigns and materials; prepared/monitored budgets for financial accountability.
- Represented the organization at community events to advocate for breast cancer awareness and foster partnerships.
Administrative Assistant I Math/Science Curriculum, Board of Education
Washington County Public Schools
08.2020 - 06.2023
- Provided confidential administrative support to seven Content Specialists and one Supervisor; managed correspondence, communications, and operational data.
- Compiled accurate reports, created/maintained financial documents, assisted with budget management, and resolved ordering discrepancies.
- Scheduled meetings, conferences, teleconferences, and training sessions; oversaw inventory verification and discrepancy investigations.
- Supported professional development initiatives for teachers in math and science content areas.
Education
Associate of Applied Science - Accounting
Hagerstown Community College
Kaplan University
Skills
- Software & Platforms: Property Engagement Platform (PEP), Salesforce, Tyler/Munis, Synergy Education Platform, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive, OneNote), Google Workspace (Drive, Sheets, Docs), Zoom, Google Meet
- Financial Acumen: Precise management of expense reports, fiscal budgets, and financial transactions
- Administrative Excellence: Highly organized, detail-oriented, rapid typing, and creation of accurate comprehensive reports
- Customer Service & Communication: Outstanding telephone etiquette and professional interaction skills
- Team Collaboration & Independence: Flexible, reliable performer in independent or collaborative environmentsSoftware & Platforms: Skilled in Property Engagement Platform (PEP), Salesforce, Tyler/Munis, Synergy Education Platform, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive, OneNote) Extensive experience with Google Workspace (Drive, Sheets, Docs) and virtual collaboration tools like Zoom and Google Meet
- Financial Acumen: Expertise in managing expense reports and fiscal budgets with precision
- Administrative Excellence: Highly organized and detail-oriented, with excellent typing skills and a strong aptitude for creating accurate, comprehensive reports
- Customer Service & Communication: Outstanding telephone and customer service skills, ensuring professional and effective interactions
- Team Collaboration & Independence: Capable of excelling both independently and in collaborative team environments, demonstrating flexibility and reliability
Timeline
Front Desk Assistant Manager
Home2 Suites by Hilton-Hagerstown
03.2025 - Current
Development Director
Breast Cancer Awareness, Inc.
08.2023 - 10.2024
Front Desk Agent
Homewood Suites by Hilton-Hagerstown
03.2023 - 03.2025
Administrative Assistant I Math/Science Curriculum, Board of Education
Washington County Public Schools
08.2020 - 06.2023
Associate of Applied Science - Accounting
Hagerstown Community College
Kaplan University