Summary
Overview
Work History
Education
Skills
Websites
Key Strengths Competencies
Timeline
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Nicole Shows

Denver Metro,CO

Summary

Agile Coach with extensive experience at Lumen, specializing in process and project management. Demonstrated expertise in stakeholder communication and conflict resolution, resulting in enhanced project delivery. Utilized data analysis to improve operational efficiency, generating over $1 million in benefits through process automation.

Overview

11
11
years of professional experience

Work History

Divestiture Agile Coach

Lumen
, CO
04.2024 - 09.2025
  • Demonstrated strong understanding of business strategy, capacity to analyze complex situations, and agility to adapt in dynamic environment.
  • Showcased capability in directing intricate, large-scale projects encompassing multiple workstreams, orchestrating deliverables, assessing timelines, and communicating progress to stakeholders.
  • Possesses superior verbal and written communication expertise, simplifying complex information and persuading stakeholders at all organizational levels.
  • Robust critical thinking and analytical skills to pinpoint issues and formulate effective solutions, especially in uncertain situations during the complex divestiture process.
  • Thorough oversight of sensitive legal and financial documentation, mitigating risks of legal liabilities or financial loss.
  • Proficiency in Microsoft Excel alongside specialized project management tools.
  • Collaborated effectively across IT, HR, finance, and legal departments.
  • Managed human capital aspects of divestiture, focusing on communication and employee engagement..

Sr Technical Project Manager / Agile Coach

Lumen
, CO
06.2022 - 03.2024
  • Host daily standups to gather team status, manage roadmaps, sprint review, gap analysis, capacity planning, and overall project performance.
  • Transform functional requirements into suitable delivery methodologies (waterfall vs Agile), subsequently dividing work into milestones, workstreams, dependency mapping, and execution strategies.
  • Key player in overseeing technical projects during all stages of project lifecycle.
  • Leveraged expert communication skills to guide technical decisions, foresee technological risks, and motivate teams towards advantageous technical modifications.
  • Partner with business, systems engineers, software developers, product managers, and diverse stakeholders to align feature/API launches and create groundbreaking solutions for complex technical challenges.
  • Evaluate and execute process enhancements and strategies to reduce high-risk areas.
  • Resolve project conflicts, challenges, and evolving business requirements to ensure efficient delivery tracks
  • Facilitated postmortem evaluations and root cause analysis to assist teams in perpetually improving execution practices for optimal productivity.

Lead Project Manager

Lumen
, CO
07.2018 - 06.2022
  • Collaborated with team to ensure timely completion of projects.
  • Produced clear documentation in partnership with technical SMEs, identifying improvement opportunities.
  • Automated processes, reports, and alerts by transcribing implicit workflows into explicit formats.
  • Completed reporting and operations reviews for teams at Manager, Director, and VP levels.
  • Analyzed data, transforming complex information into easily understood narratives.
  • Served as customer-facing project manager for Facilities on Service Assurance and NOC projects.
  • Tracked headcount for budgeting purposes at VP level, ensuring accurate financial planning.

Sr. Process Analyst

CenturyLink
, CO
03.2015 - 06.2018
  • Collaborated with cross-functional teams to create and update process documentation, flows, and maps during corporate merger.
  • Consulted with Directors to ensure process changes maintained operational effectiveness.
  • Developed and organized Quality Management System flows for Resolve automation, yielding over $1 million in benefits.
  • Completed 57 process documents, training sessions, and audits required for TL9000 Certification for NMC-Ethernet team in July 2016.

Education

Masters of Business Administration (MBA) -

University of Louisiana at Monroe (ULM)
Monroe, LA

B.A. - Bachelor of Business Administration

University of Louisiana at Monroe (ULM)
Monroe, LA

Skills

  • Process and project management
  • Team leadership and agile methodologies
  • Stakeholder communication
  • Time management
  • Conflict resolution
  • Data analysis

Websites

Key Strengths Competencies

  • Servant leadership mentality
  • Process & Project Management Experience
  • Adaptable to any Situation and Self-Motivated Starter
  • Expert Knowledge in Sales Strategies and Team Leadership
  • Experienced Multi-Tasking Skills/Time Management in a fast-paced, high-stress, and deadline-oriented environment

Timeline

Divestiture Agile Coach

Lumen
04.2024 - 09.2025

Sr Technical Project Manager / Agile Coach

Lumen
06.2022 - 03.2024

Lead Project Manager

Lumen
07.2018 - 06.2022

Sr. Process Analyst

CenturyLink
03.2015 - 06.2018

Masters of Business Administration (MBA) -

University of Louisiana at Monroe (ULM)

B.A. - Bachelor of Business Administration

University of Louisiana at Monroe (ULM)

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