Nicole Shumway
Roy
Summary
Proven ability to juggle multiple responsibilities from a young age, including early high school graduation and various customer service roles. Achieved an Associate of Science degree while working part-time and raising a child, demonstrating resilience and commitment. Over four years of experience in management, with a recent emphasis on accounting and medical billing, highlighting strong analytical skills and attention to detail. Thrives in roles that require both mental engagement and physical activity, excelling in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Food Service Team Member
Maverik Adventure's First Stop
Moab
05.2024 - Current
- Prepared food items according to customer orders and supervisor instructions, adhering to approved procedures.
- Consistently upheld high personal hygiene standards during shifts.
- Maintained a clean and organized work area at all times.
- Achieved 220% sales increase after assuming pizza preparation role, surpassing expectations.
Retail Clerk
Walker Drug Pharmacy and General Store
Moab
03.2024 - Current
- Processed returns and exchanges quickly and efficiently.
- Developed strong relationships with regular customers by providing personalized service.
- Provided excellent customer service to all customers.
- Operated cash registers to process sales transactions.
- Maintained a clean and orderly work area.
- Balanced cash register drawer at the end of each shift.
Medical Biller
Moab Regional Hospital
Moab
08.2023 - 05.2024
- Executed daily reconciliation of accounts receivable with payment postings in computer system.
- Facilitated collection efforts by contacting patients through phone, mail, or email.
- Maintained current knowledge of government regulations on healthcare reimbursement policies.
- Ensured accurate record-keeping of all billing activities per departmental standards.
- Prepared comprehensive financial reports as requested by management team.
- Guaranteed HIPAA compliance when managing confidential patient information.
- Compiled and processed billing data using specialized billing software programs.
- Conducted follow-ups on unpaid claims with insurance companies through various communication methods.
Member Service Representative
Mountain America Credit Union
Moab
11.2022 - 08.2023
- Educated customers on various banking services available at branch.
- Processed deposits, withdrawals, transfers, and loan payments with accuracy and efficiency.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Maintained confidentiality of bank records and customer information diligently.
- Balanced teller drawers daily, adhering to established procedures for accuracy.
- Participated in weekly training sessions to remain updated on banking regulations.
- Verified signatures on documents to ensure paperwork accuracy prior to approval submission.
- Developed strong relationships with customers to encourage repeat business.
Front End Manager
City Market Onion River Coop
Moab
02.2018 - 10.2021
- Resolved technical issues in front-end development process to enhance user experience.
- Developed strategies to boost customer satisfaction and loyalty through targeted initiatives.
- Provided insights into customer requirements to assist senior management in decision-making.
- Facilitated check-out processes by assisting customers and managing cash transactions.
- Stocked and replenished grocery items to maintain organized store environment.
- Handled service counter tasks including Western Union transactions and fraud prevention.
- Led merchandising team, implementing effective scheduling and product rotation strategies.
- Managed accounts by balancing tills, rectifying discrepancies, and maintaining accurate records.
Education
Medical Billing And Coding Certification
Florida Technical College
DeLand, FL05-2025
Associate of Science -
Utah State University
Moab, UT01-2009
High School Diploma -
Grand County High School
Moab, UT05-1998
Skills
- Medical billing and coding certification
- Regulatory compliance
- Electronic health records management
- Staff supervision and leadership
- Cleaning and sanitation practices
- Workflow optimization
- Point of sale operations
- Conflict resolution strategies
- Work ethic and reliability
- Patient relations management
- Productivity enhancement
- Problem-solving skills
- Attention to detail
- Time management techniques
- Cash handling expertise
- Customer service excellence
- Adaptability and learning
Timeline
Food Service Team Member
Maverik Adventure's First Stop
05.2024 - Current
Retail Clerk
Walker Drug Pharmacy and General Store
03.2024 - Current
Medical Biller
Moab Regional Hospital
08.2023 - 05.2024
Member Service Representative
Mountain America Credit Union
11.2022 - 08.2023
Front End Manager
City Market Onion River Coop
02.2018 - 10.2021
Medical Billing And Coding Certification
Florida Technical College
Associate of Science -
Utah State University
High School Diploma -
Grand County High School
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