Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Silva

Orlando,FL

Summary

Accomplished Supervisor of Operations with a proven track record at Kate Spade, enhancing operational efficiency and customer satisfaction. Skilled in inventory control and team leadership, I excel in workforce planning and problem-solving. Fluent in Portuguese and Spanish, I effectively mentor teams to exceed performance goals, leveraging organizational skills for optimal results.

Overview

13
13
years of professional experience

Work History

Supervisor of Operations

Kate Spade
11.2016 - Current

- Setting goals for performances and deadlines.

- Receive and process shipments.

- Protect inventory by auditing consolidated boxes and following up with discrepancies.

- Accurately scan and send product to store.

- Allocate and organize the back of house.

- Complete online orders in a timely matter to protect the customer experience.



Key Holder Supervisor

New York and Company
03.2012 - 10.2015
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Receive merchandise and organize back of house.
  • Trained and mentored new employees.

Education

GED -

M.I.D. Florida Tech
2900 W Oak Ridge Rd., Orlando, FL 32809
06-2006

Skills

  • Team leadership
  • Customer service
  • Inventory Control
  • Problem solving
  • Organizational skills
  • Workforce planning
  • Fluent in Portuguese and Spanish
  • Warehouse operations

Timeline

Supervisor of Operations

Kate Spade
11.2016 - Current

Key Holder Supervisor

New York and Company
03.2012 - 10.2015

GED -

M.I.D. Florida Tech

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Nicole Silva