Nicole Silvas
Mesa,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance as an individual and team member. Multitasks and prioritizes workloads with little or no supervision. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Reliable and focus driven medical professional with 16 years of experience in pediatric environment. Expertly assist with office operations and physician support by gathering patient information, vitals and obtain labs if needed prior to visit. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Overall hardworking and passionate about what I do for others as a medical assistant.
Overview
16
16
years of professional experience
Work History
Medical Assistant/Project Lead
Desert Shores Pediatrics
04.2008 - Current
- Accurately verify, enter vaccine information into ECW and properly give vaccines to patient's daily.
- Sufficiently export test results to the Arizona department of health department.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Mentored and built trustworthy relationships with junior team members, fostering professional growth and increasing overall team efficiency an accuracy.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
- Balance multiple projects simultaneously, maintaining focus on priorities and deadlines.
- Obtain patient vitals, medical history, medication information, symptoms, and all other past medical information to prepare patient for exam.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed medical records management, including filing, documenting, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste.
- Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted on all office supplies.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations for Hippa and OSHA.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintain fridge - freezer temperature logs for vaccine storage, and submit to Arizona Vaccines For Children.
- Responsible for ordering VFC vaccines and accurately entering vaccine information into Ecw.
- Manage and review vaccine and supply invoices.
- Perform and assist with catherization.
Education
Medical Assistant - Medical
International Institute Of The Americas
Mesa, AZ03.2004
Skills
Efficient Customer Service
Medical terminology knowledge
Accurate Clinical Documentation
Compassionate patient-focused care
Reliable team player
CPR certified
Adequate Immunization Administration
Specimens collection and processing
Complex Problem-Solving for patients and staff
Inventory and supply management
HIPAA and OSHA Compliance
Timeline
Medical Assistant/Project Lead
Desert Shores Pediatrics
04.2008 - Current
Medical Assistant - Medical
International Institute Of The Americas
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