Nicole Silveira
Modesto,CA
Summary
Dynamic healthcare professional with a solid foundation in medical practices and a strong passion for continuous learning and growth within the medical field. Possesses a comprehensive understanding of medical procedures and patient care, complemented by exceptional communication skills and meticulous attention to detail. Eager to leverage and enhance venipuncture techniques and patient interaction abilities in a Phlebotomist role, contributing to high-quality patient experiences and effective healthcare delivery. Committed to fostering a compassionate environment while ensuring adherence to best practices in patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
The Habit Burger Grill
05.2025 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service to enhance dining experience and encourage repeat business.
- Maintained cleanliness and organization of work area to meet health and safety standards.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
Server Trainer
Famous Dave's Bar-B-Que
10.2024 - 05.2025
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Caregiver
IHSS
09.2023 - 10.2024
- Provided personalized care and assistance to client, ensuring comfort and safety in daily activities.
- Administered medication and monitored health conditions, promoting well-being and adherence to treatment plans.
- Assisted clients with mobility and personal hygiene, enhancing independence and quality of life.
- Developed strong relationships with clients through effective communication and empathy, fostering trust and rapport.
Certified Nursing Assistant
Connected Living
07.2022 - 06.2023
- Assisted patients with daily living activities
- Maintained a clean, safe environment
- Monitored vital signs and documented changes in patient health status.
- Trained new CNAs on best practices and facility protocols for patient care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
No Degree - Phlebotomy
Abrams College
Modesto, CA01.2026
High School Diploma -
Modesto High School
Modesto, CA05.2014
Skills
- Multi Tasking Ability
- Safety protocols adherence
- Team Player / Team Leader
- Punctuality
- Team Coordination
- Procedure Implementation
- Training and mentoring
- Goal-Oriented
- Venipuncture
- Proper tourniquet use
- Specimen handling
- Specimen labeling
Certification
- CPT - Certified Phlebotomy Technician
- CET - EKG Technician
Timeline
Cashier
The Habit Burger Grill
05.2025 - 12.2025
Server Trainer
Famous Dave's Bar-B-Que
10.2024 - 05.2025
Caregiver
IHSS
09.2023 - 10.2024
Certified Nursing Assistant
Connected Living
07.2022 - 06.2023
No Degree - Phlebotomy
Abrams College
High School Diploma -
Modesto High School