Nicole Silvers
Dearborn,MI
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
8
8
years of professional experience
Work History
Bartender
Wintergraden Tavern
Livonia, MI
06.2026 - 09.2026
- Implemented efficient workflow practices during peak hours, improving service speed and customer experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Le Cigar Dearborn
Dearborn, MI
02.2025 - 05.2025
- Crafted diverse cocktails and beverages, ensuring high-quality standards and customer satisfaction.
- Developed signature drink recipes, contributing to menu innovation and seasonal offerings.
- Maintained a positive atmosphere and loyalty among patrons.
- Served high customer volumes during special events, nights, and weekends.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Server/ Bartender
Mitchell's Fish Market
Livonia
12.2022 - 11.2024
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Processed customer orders accurately using point-of-sale system, ensuring smooth service flow.
- Coordinated with kitchen staff to ensure prompt food preparation and delivery, supporting overall dining experience.
- Coordinated with kitchen staff for timely food preparation and delivery, enhancing overall dining experience.
- Maintained cleanliness and organization in dining area, fostering a welcoming atmosphere for guests.
- Trained new servers on restaurant procedures and customer engagement techniques.
Server
Longhorn Steakhouse
Allen Park
12.2018 - 12.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Coordinated with servers and kitchen staff to ensure efficient service and timely order delivery.
- Handled guest complaints professionally and resolved issues promptly.
- Greeted guests warmly and ensured a positive first impression.
- Built strong relationships with regular patrons, fostering loyalty and repeat business.
- Managed reservations and to-go orders, improving customer experience and operational flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Trained new hostesses on procedures and customer service standards.
- Prepared checks, itemizing total meal costs and taxes.
Education
Bachelor's - Integrative studies
University of Michigan
Dearborn04-2026
Highschool Diploma -
Wylie E. Groves
Birmingham, MI01-2021
Skills
- Responsible alcohol service
- Positive demeanor
- Menu memorization
- Salesmanship
- Attention to detail
- Professional presentation
- Sales techniques
- Reliability
- Leadership and supervision
- Outgoing personality
- Interpersonal communication
- Professional appearance
Timeline
Bartender
Wintergraden Tavern
06.2026 - 09.2026
Bartender
Le Cigar Dearborn
02.2025 - 05.2025
Server/ Bartender
Mitchell's Fish Market
12.2022 - 11.2024
Server
Longhorn Steakhouse
12.2018 - 12.2022
Highschool Diploma -
Wylie E. Groves
Bachelor's - Integrative studies
University of Michigan