Nicole Simon, RN
Headland,AL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
10
10
years of professional experience
Work History
Care Coordinator RN
Viva Health
Dothan, Alabama
11.2023 - Current
- Maintained accurate client records in accordance with agency policies and procedures.
- Scheduled appointments for clients with appropriate medical specialists.
- Responded promptly to inquiries from patients regarding their care plans.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Assessed safety risks associated with living environments or activities of daily living.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Provided case management services to ensure the delivery of quality care.
- Conducted initial assessments and evaluations of patient's needs.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Educated patients on health maintenance, disease prevention, and treatment options.
- Counseled patients on lifestyle changes that could improve their overall health outcomes.
Clinical Account Executive, Registered Nurse
Amedisys Home Health
Dothan, AL
01.2023 - 11.2023
- Patient care coordination.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Identified customer needs by asking questions and advising on best solutions.
- Develops extensive referral networks that included doctor’s offices and hospitals.
- Maintains professional contacts and establishes a strong presence in territory
- Educates clients on referral process and documentation
- Acts as a liaison to clients and patients to resolve problems and provide the correct services.
Registered Nurse Clinical Liaison
DaySpring Hospice
Dothan, AL
11.2021 - 12.2022
- Facilitated seamless transitions and care coordination for new hospice patients.
- Identified key sources of information that could be helpful to patients, families and other individuals.
- Interacted with individuals by asking appropriate open-ended questions to better understand needs and requirements.
- Assisted patients using personal skills and policy expertise to manage smooth transitions.
- Managed load of multiple cases on consistent basis.
- Connected individuals with relevant community resources and coordinated referrals.
- Performed assessments to determine individual limitations and strengths.
- Prepared patients for self-management and decision-making responsibilities.
- Identified needs of customers promptly and efficiently.
Clinical Account Executive, Registered Nurse
Amedisys Home Health
Dothan, AL
04.2018 - 10.2021
- Patient Care Coordination.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Identified customer needs by asking questions and advising on best solutions.
- Develops extensive referral networks that included doctor’s offices and hospitals.
- Educates clients on referral process and documentation
- Acts as a liaison to clients to resolve problems and provide the correct services.
Clinical Sales Manager, Registered Nurse
Encompass Home Health
Dothan, AL
10.2016 - 04.2018
- Patient Care Coodination.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Identified customer needs by asking questions and advising on best solutions.
- Develops extensive referral networks that included doctor’s offices and hospitals.
- Maintains professional contacts and establishes a strong presence in territory
- Educates clients on referral process and documentation
- Acts as a liaison to clients to resolve problems and provide the correct services.
Registered Nurse
Dothan Medical Associates
Dothan, AL
06.2014 - 10.2016
- Served as a nurse specializing in endocrinology at Dothan Medical Associates.
- Duties included supporting the nurse practitioner and collaborating physicians in the care of patients.
- Reviewed doctor’s instructions and patient education with the patients.
- Outgoing and incoming referral processing.
- Patient follow up.
- Contacted insurance companies regarding patient insurance.
- Reviewed and triaged laboratory values for the provider.
Registered Nurse, Medical-Surgical Unit
Flowers Hospital
Dothan, AL
03.2014 - 07.2014
- Assessed patient needs, prioritized treatment, maintained patient flows.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Provided patient and family health education.
- Oversaw patient admission and discharge.
Education
Bachelor of Science - Nursing
Chamberlain University
06-2024
Associate Degree - Science, Nursing, General Studies
Wallace Community College
12-2013
Austin Community College
01.2006
Skills
- RN Compact License 1-144094
- Accurate Documentation
- Caring and Compassionate
- Care Coordination
- Patient Care Assessment
- Account Management
Timeline
Care Coordinator RN
Viva Health
11.2023 - Current
Clinical Account Executive, Registered Nurse
Amedisys Home Health
01.2023 - 11.2023
Registered Nurse Clinical Liaison
DaySpring Hospice
11.2021 - 12.2022
Clinical Account Executive, Registered Nurse
Amedisys Home Health
04.2018 - 10.2021
Clinical Sales Manager, Registered Nurse
Encompass Home Health
10.2016 - 04.2018
Registered Nurse
Dothan Medical Associates
06.2014 - 10.2016
Registered Nurse, Medical-Surgical Unit
Flowers Hospital
03.2014 - 07.2014
Bachelor of Science - Nursing
Chamberlain University
Associate Degree - Science, Nursing, General Studies
Wallace Community College
Austin Community College
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