Nicole Simpson
Naperville,IL
Overview
10
10
years of professional experience
Work History
911 Operator
Will County
08.2019 - 03.2022
- Supported fellow operators during peak call periods, ensuring seamless service delivery to all callers in need of assistance.
- Facilitated inter-agency cooperation during large-scale emergencies or disaster situations for optimal resource allocation and response coordination.
- Ensured timely resolution of technical issues through diligent system monitoring and prompt reporting to IT support staff when needed.
- Assisted supervisors in evaluating operator performance, offering constructive feedback for continuous improvement initiatives.
Home Health Aide
New Age Healthcare
11.2017 - 10.2019
- Administered medication as directed by physician.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Call Center Representative
Superior Ambulance
07.2015 - 11.2017
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- setting up ambulance response for in home pick uo to transfer patients to the hospital.
Supervisor of Operations
AMC Theatres
03.2012 - 06.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
No Degree - Business
Columbia College Chicago
Chicago, ILHigh School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL04.2007
Skills
- Public Safety Awareness
- Emotional Intelligence
- Professionalism
- Critical Thinking
- Conflict Resolution
- Clear Communication
- Time Management
- Emergency Protocols
- Telephone Etiquette
- Problem Solving
- Crisis Management
- Customer Service
- Empathy and Compassion
Timeline
911 Operator
Will County
08.2019 - 03.2022
Home Health Aide
New Age Healthcare
11.2017 - 10.2019
Call Center Representative
Superior Ambulance
07.2015 - 11.2017
Supervisor of Operations
AMC Theatres
03.2012 - 06.2015
No Degree - Business
Columbia College Chicago
High School Diploma -
Allen D Nease Senior High School
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