DENISE COLON
Brownsville,TX
Summary
Dedicated 911 Operator with outstanding crisis management and communication skills. Proven ability to coordinate emergency responses and train new operators, ensuring rapid and effective service delivery.
Experienced 911 Operator skilled in problem-solving, teamwork, and situational awareness. Successfully improved emergency response times through effective call prioritization and comprehensive training of new staff. Committed to enhancing public safety through clear communication and professionalism.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level auditor position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
911 Operator
Brownsville Police Department
Brownsville, TX
06.2006 - Current
- Monitored emergency calls, prioritizing responses based on urgency and nature of incidents.
- Operated multi-line phone systems to efficiently manage high-volume call traffic.
- Coordinated with law enforcement, fire, and medical personnel to ensure rapid response to emergencies.
- Documented detailed incident reports, maintaining accuracy for legal and operational purposes.
- Trained new operators on protocols, call handling procedures, and system navigation.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Provided life-saving assistance through timely delivery of pre-arrival instructions to callers in medical emergencies.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.
- Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Secretary
The Foot Doctor
Brownsville, TX
07.2005 - 08.2005
- Managed appointment scheduling and patient records using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure seamless service.
- Maintained office supplies and inventory, optimizing operational efficiency for daily activities.
- Assisted in preparing documentation for patient consultations and treatment plans.
Education
High School Diploma -
LOPEZ HIGH SCHOOL
3205 S DAKOTA AVE06-2004
Skills
- Clear communication
- Public safety awareness
- Stress tolerance
- Information gathering
- Memory retention
- Typing speed
- Crisis management
- Emergency protocols
- Geographical expertise
- Call prioritization
- Law enforcement procedures
- Emergency management
- Teamwork
- Problem-solving
- Time management
- Prioritizing situations
- Listening skills
- Multitasking
- Multitasking Abilities
- Basic life support
- Reliability
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Decision-making
- Situational awareness
- Computer-aided dispatching
- CPR and first aid
- NCIC database
- Team building
- Data entry
- Confidentiality understanding
- Task prioritization
- Analytical thinking
- Information intake
- Professionalism
Accomplishments
- Supervised team of 7 staff members.
- Achieved training new employees through effectively helping with taking calls and radio skills.
Certification
- CTO - Communications Training Officer
- Licensed Mastertelecommunication license - 2025-preset
- Certified TCIC/NCIC, Brownsville Police Dept. - 02/2020
- Certified CPR, Brownsville Police Dept- 05/2024
- Certified cardiac emergency Brownsville Police Dept-07/24
- Certified TTY, Brownsville Police Dept-01/26
- Certified SAVIC, Brownsville Police Dept -01/25
- Certified Crisis training & peer support, Brownsville Police dept, 09/24
- Certified Mental health impairment, Brownsville Police Dept - 11/21
- Certified Spanish of Law enforcement, OSS Academy - 03/20
- Certified Silver & amber alerts, Brownsviille Police Dept - 02/25
Dispatcher of the year 2017
I was honored to be recognized as Dispatcher of the Year in 2017, a distinction that reflects my unwavering professionalism, accountability, and commitment to public safety. As an Emergency Communications Operator, I operate with a high level of precision in fast-paced, high-risk environments, consistently demonstrating sound judgment, rapid decision-making, and the ability to remain composed under pressure. I am entrusted with handling sensitive and confidential information while ensuring accurate, timely communication that directly supports officer safety and effective emergency response. My strong attention to detail and situational awareness allow me to prioritize critical incidents and coordinate resources efficiently.
Beyond my individual performance, I take pride in strengthening team operations by mentoring and training new dispatchers, setting high standards, and promoting a culture of teamwork, reliability, and excellence. I am known for my dependability, integrity, and ability to perform at a high level during the most demanding situations. This recognition represents not only my performance but my continued commitment to growth, leadership, and delivering the highest standard of service in emergency communications
Languages
Spanish
Native or Bilingual
Timeline
911 Operator
Brownsville Police Department
06.2006 - Current
Secretary
The Foot Doctor
07.2005 - 08.2005
High School Diploma -
LOPEZ HIGH SCHOOL