Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arianna Jones

Broomfield,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals as well as learn new skills. Has experience in retail pharmacy, archaeological lab/excavation work, behavioral health settings, small business operations, and 911 communications.

Overview

6
6
years of professional experience
1
1
Certification

Work History

911 Operator

Denver 911 Communications
Denver, CO
01.2024 - Current
  • Stayed current on training requirements mandated by departmental policies regarding emergency response protocols.
  • Maintained accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency.
  • Kept up-to-date on changes in local laws and regulations regarding 911 operations and protocol procedures.
  • Collaborated with local law enforcement officers to ensure proper response times for various situations.
  • Coordinated with other agencies such as fire departments or ambulance services to provide efficient service delivery.
  • Provided support to callers by calming them down, providing instructions, and reassuring them of help.
  • Advised citizens on how to respond appropriately during emergency situations until first responders arrived at scene.
  • Managed multiple tasks simultaneously while remaining calm under pressure.
  • Utilized mapping software programs to determine exact locations of reported incidents.
  • Gathered pertinent information from callers including medical history, number of people involved in incident, and any other relevant data needed for responding personnel.
  • Instructed callers on basic first aid techniques while waiting for paramedics to arrive.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Co-Owner

HabilisCrafts
Broomfield, CO
06.2022 - 04.2024
  • Maintain and represent 92+ vendors, address their needs, and recommend spaces for their artistic displays.
  • Maintain a calm demeanor and professionally manage issues in busy, high-stress situations.
  • Provide positive first impressions to welcome existing, new, and potential customers.
  • Engage with customers to build rapport and loyalty.
  • Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assess customer needs and utilize suggestive selling techniques to drive sales.
  • Promote and organize events for the store to engage and attract customers.
  • Maintain, organize, and keep track of spaces, price of spaces, and item sales for each vendor.
  • Create monthly revenue lists for each vendor while relaying feedback on how to improve sales.

Mental Health Technician

Centennial Peaks Hospital
Louisville, CO
01.2023 - 09.2023
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Observed patient behaviors and mental status and notify RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facilitated transfers to promote security and patient well-being.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Supervised visitors entering the facility according to established security protocols.
  • Assisted in the development of individualized treatment plans for patients.

Certified Pharmacy Technician

Walmart Pharmacy
Broomfield, CO
12.2021 - 06.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Verified accuracy of patient information on prescription orders.
  • Checked expiration dates on drug products prior to dispensing them to customers.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.

Archaeological Laboratory Technician

Paleocultural Research Group
Broomfield, CO
09.2018 - 05.2021
  • Acquired samples from excavation sites and sorted them into groups for identification.
  • Responsible for identifying multiple artifacts including but not limited to: bones, lithics, beads, botanicals, and charcoal.
  • Tracked artifacts through initialing, dating, and noting times of collection, then packaging and shipping samples to the Denver Nature and Science Museum for further analysis.
  • Remained meticulous and patient when locating miniscule artifacts in large samples.
  • Managed inventory systems to track artifact collections within the lab environment.
  • Conducted research in the laboratory to identify and classify artifacts according to established standards.

Pharmacy Technician

Walgreen's Pharmacy
Boulder, CO
07.2019 - 01.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Education

Bachelor of Arts - Anthropology

University of Colorado Denver
Denver, CO
05.2022

High School Diploma -

Legacy High School
Broomfield, CO
05.2017

Skills

  • Excellent Customer Service Skills
  • Problem-Solving Skills
  • Resolving Customer Issues
  • Active Listening
  • Emergency protocols
  • Clear Communication
  • Prioritizing Situations
  • Critical Thinking
  • Time Management
  • Organizational Skills
  • Maintaining Safety Standards
  • HIPAA Requirements
  • Adaptable

Certification

Bioarchaeology

CPR

CPI

Timeline

911 Operator

Denver 911 Communications
01.2024 - Current

Mental Health Technician

Centennial Peaks Hospital
01.2023 - 09.2023

Co-Owner

HabilisCrafts
06.2022 - 04.2024

Certified Pharmacy Technician

Walmart Pharmacy
12.2021 - 06.2022

Pharmacy Technician

Walgreen's Pharmacy
07.2019 - 01.2020

Archaeological Laboratory Technician

Paleocultural Research Group
09.2018 - 05.2021

Bachelor of Arts - Anthropology

University of Colorado Denver

High School Diploma -

Legacy High School

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Arianna Jones