Ashley Hopkins
Murphy,NC
Summary
Outgoing and friendly customer service professional with 9 years experience providing exceptional customer service, maintaining a polite, friendly, and professional demeanor. Experienced in both in/out bound calls, dispatching and retail store sales. Professional, dependable, reliable and able to preform duties with minimal supervision.
Overview
14
14
years of professional experience
Work History
911 Operator
Cherokee County 911
05.2023 - 11.2023
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Followed established protocols for professional handling of emergency situations.
Dispatcher/Customer Service
Yellow Cab
03.2016 - 10.2020
- Responsible for maintaining multiple lines of contact between clients and drivers
- Holding drivers accountable for reaching destinations on a tight schedule
- Maintained detailed records of every client to ensure safety for both our clients and drivers
- Responsible for handling 50+ leases, receiving, verifying and documenting payments on a nightly basis.
Clerical Office Assistant
Department of Social Service
01.2016 - 03.2017
- Processing documents of clients personal information, uploading and verifying identity to add to individual case numbers
- Determined eligibility of service for cash aid or food stamps by verifying pay stubs
- Filing, faxing and disputing inbound mail to each case manager.
Beauty Advisor/Sales Associate
Walgreens
01.2015 - 12.2015
- Advised customers and finalized purchases on different products within the beauty department
- Offered exclusive products weekly to maximum commission payouts
- Responsible for balancing registers, maintaining cleanliness and Loss Preventions within my department.
Dispatcher/Customer Service
Airport Taxi
01.2010 - 06.2013
- Managed inbound and outbound calls to connect clients and drivers in a timely manner
- Managed client information, matched flight details and managed driver payments.
Education
General Education Development Diploma -
Coachella Valley High School
Indio, CA06.2010
Skills
- Customer service
- Communication skills
- Time management
- Office experience
- Administrative experience
- Computer literacy
- Data entry
- Phone Etiquette
- Customer Service
- Professionalism
Timeline
911 Operator
Cherokee County 911
05.2023 - 11.2023
Dispatcher/Customer Service
Yellow Cab
03.2016 - 10.2020
Clerical Office Assistant
Department of Social Service
01.2016 - 03.2017
Beauty Advisor/Sales Associate
Walgreens
01.2015 - 12.2015
Dispatcher/Customer Service
Airport Taxi
01.2010 - 06.2013
General Education Development Diploma -
Coachella Valley High School
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