Kelsy Wollam
Warrenton,MO
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
911 Operator
Montgomery County Communications Center
Montgomery City , Missouri
07.2024 - 10.2024
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicle, wanted and missing persons information.
- Responded to emergency calls routed by automatic distribution system.
Restaurant Team Member
El Jimador
Warrenton , Missouri
01.2015 - 05.2018
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Trained new employees to perform duties.
- Set up tables in between patrons to reduce wait times.
Education
GED -
Warrenton High School
Skills
- Task prioritization
- Data entry
- Active listening
- Friendly, positive attitude
- Problem-solving
- Good Telephone Etiquette
- Decision-making
- Customer service
- Great multitasker
- Organizational skills
- Excellent communication
Languages
English
Professional
Spanish
Professional
Timeline
911 Operator
Montgomery County Communications Center
07.2024 - 10.2024
Restaurant Team Member
El Jimador
01.2015 - 05.2018
GED -
Warrenton High School
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