Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kammie Clement Johnson

Fort Johnson,LA

Summary

An enthusiastic employee with superior skills in working in both team-based and independent capacities. I bring a strong work ethic and excellent organizational skills. I am excited to begin a new challenge with a successful team.

Professional emergency response specialist with comprehensive experience in high-pressure environments. Skilled in critical thinking, effective communication, and quick decision-making. Strong focus on team collaboration and adapting to changing needs. Reliable, empathetic, and adept at managing stress while maintaining calm and efficiency.

Overview

3
years of professional experience
1
Certification

Work History

Orange County Sheriff's Office

911 Operator
06.2023 - Current

Job overview

  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
  • Streamlined call-handling procedures by identifying areas for improvement and implementing necessary changes.
  • Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.
  • Supported fellow operators during peak call periods, ensuring seamless service delivery to all callers in need of assistance.
  • Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
  • Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
  • Promoted a positive work environment by fostering collaboration among colleagues and encouraging open communication channels within the team.
  • Assisted supervisors in evaluating operator performance, offering constructive feedback for continuous improvement initiatives.
  • Ensured timely resolution of technical issues through diligent system monitoring and prompt reporting to IT support staff when needed.
  • Continuously updated knowledge of local geography, enabling efficient routing of emergency personnel to incident locations.
  • Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
  • Increased caller satisfaction with empathetic listening and effective problem-solving skills.
  • Assisted callers in emergency situations with appropriate information and support.
  • Facilitated inter-agency cooperation during large-scale emergencies or disaster situations for optimal resource allocation and response coordination.
  • Collaborated with law enforcement agencies for coordinated response efforts during criminal incidents or investigations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Starbucks

Barista Trainer
07.2021 - 06.2023

Job overview

  • Provide the Starbucks experience to all guests
  • Create customer connections for long-term sales
  • Memorized official and off-menu preparations to serve all customer beverage desires
  • Listened to customers' desires and needs
  • Supported Store Manager with training new baristas
  • Coached and teach colleagues when needed
  • Engaged with customers during busy periods to keep the mood light and fun
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Trained new employees in groups and in one-on-one scenarios.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Promoted additional items with beverages, increasing store sales.
  • Developed customized training programs tailored to individual barista needs and skill levels.

Education

Lamar State College-Orange Orange, Texas

Associates of Science from Criminal Justice
05.2023

University Overview

  • cum laude graduate


Lamar State College-Orange Orange, Texas

Certificate from General Studies
05.2023

University Overview


  • Dean's List


  • cum laude graduate

Skills

  • Strong Work Ethic
  • Team Building
  • Problem resolution
  • Active Listener
  • Time Management
  • Communication
  • Organization
  • Calm Under Pressure
  • Customer Service
  • Speedy and Efficient
  • Multitasking with a high volume of pressure
  • Memory retention
  • Emergency protocols
  • Call prioritization
  • Law enforcement procedures
  • Listening Skills
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Situational Awareness
  • Computer-aided dispatching
  • Information documentation
  • Team building
  • Police and fire procedures
  • First aid knowledge
  • Confidentiality understanding
  • Conflict Resolution
  • Computer Literacy
  • Documentation
  • Information Gathering
  • Information intake
  • Professionalism
  • Crisis Intervention
  • Record-keeping
  • Time management abilities
  • Emergency support
  • Criminal justice knowledge
  • Problem-solving aptitude
  • Stress Management
  • Radio communication
  • Critical thinker
  • Crisis communication

Certification

  • TTY/TDD for Telecommunicators – Texas's Commission on Deaf and Hard of Hearing or equivalent.
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Basic Telecommunicator Certification – Texas Commission on Law Enforcement (TCOLE)
  • AED Certification
  • Texas Driver's License
  • First Aid Certification
  • ServSafe Food Handler's Certification

Timeline

911 Operator
Orange County Sheriff's Office
06.2023 - Current
Barista Trainer
Starbucks
07.2021 - 06.2023
  • TTY/TDD for Telecommunicators – Texas's Commission on Deaf and Hard of Hearing or equivalent.
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Basic Telecommunicator Certification – Texas Commission on Law Enforcement (TCOLE)
  • AED Certification
  • Texas Driver's License
  • First Aid Certification
  • ServSafe Food Handler's Certification
Lamar State College-Orange
Associates of Science from Criminal Justice
Lamar State College-Orange
Certificate from General Studies
Kammie Clement Johnson