Adelyn Roysden
5736 Oakwood Rd NW, Huntsville
Summary
Dedicated and dependable 911 Operator with experience handling emergency and non-emergency calls in a fast-paced public safety environment. Skilled in remaining calm under pressure, gathering critical information quickly, coordinating with law enforcement, fire, and EMS personnel, and providing compassionate assistance during high-stress situations. Recognized for strong communication, sound judgment, and the ability to multitask while maintaining accuracy and professionalism. Committed to serving the community with integrity, efficiency, and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Operator
City of Hohenwald
Hohenwald, TN
01.2025 - Current
- Responded promptly to emergency calls, assessing situations and providing crucial information to first responders.
- Monitored multiple communication channels simultaneously, maintaining clear and accurate records of all interactions.
- Provided emotional support and guidance to distressed callers, ensuring a calm and professional demeanor at all times.
- Collaborated with law enforcement, fire departments, and medical services to facilitate rapid response times.
- Conducted regular training sessions on emergency protocols and communication techniques for new operators.
Restaurant Manager
YAMATO
Lawrenceburg, TN
08.2022 - 10.2024
- Managed budgeting and financial forecasting, ensuring profitability and effective resource allocation.
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Conducted regular inspections to maintain compliance with health and safety regulations, ensuring a safe dining environment.
- Handled customer feedback and resolved complaints promptly.
- Utilized point-of-sale systems to track sales trends and optimize staff schedules based on peak service times.
Education
High School Diploma - undefined
Summertown High School
Lawrenceburg, United States01.2023
Skills
- Multitasking - Expert
- Communication Skills - Expert
- Problem Solving - Expert
- Team Collaboration - Expert
- Customer Service - Expert
- Public safety awareness
- Stress tolerance
- Information gathering
- Typing speed
- Emergency protocols
- Call prioritization
- Law enforcement procedures
- Disaster response
- Attention to detail
Certification
CPR Certification
CJIS Security Training
NCIC Certified through the TBI
Timeline
911 Operator
City of Hohenwald
01.2025 - Current
Restaurant Manager
YAMATO
08.2022 - 10.2024
High School Diploma - undefined
Summertown High School