JOSEPHINE HONGSERMEIER
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approaches in delivering effective solutions. Equipped with strong problem-solving abilities and ready to tackle new challenges with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
911 Operator
Phoenix Police Department
Phoenix, AZ
10.2025 - 04.2026
- Evaluated emergency calls promptly to assess urgency and deploy appropriate response units.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Promoted a positive work environment by fostering collaboration among colleagues and encouraging open communication channels within the team.
- Documented critical details during incidents to ensure accurate information for first responders.
- Monitored multiple radio channels simultaneously to prioritize dispatching resources efficiently.
- Coordinated with law enforcement and emergency services to streamline communication during crises.
Catering Server
Shully's Cuisine and Events
Cedarburg, WI
01.2023 - 08.2025
- Able to maintain calmness in fast-paced scenarios
- Acquired a great attention to detail at every event
- Able to multitask while keeping up with all events
- Learned to respect clients and give them the best experience they can
Catering Server
Sodexo Food Services
Phoenix, AZ
01.2023 - 01.2025
- Able to maintain calmness in fast-paced scenarios
- Acquired a great attention to detail at every event
- Able to multitask while keeping up with all events
- Learned to respect clients and give them the best experience they can
Camp Counselor/Assistant Director
Elite Sports Club
01.2021 - 01.2023
- Helped create a summer camp with educational purposes
- Able to relate to children in order to help create a fun and safe atmosphere
- Always puts others first to ensure the health and safety of younger generations
Babysitter/Daycare Helper
Elite Sports Club
01.2019 - 01.2023
- Understands the needs of each child are different
- Can calmly handle uncomfortable situations
- Can multitask and take care of more than one child at a time
Education
Master of Science - Forensic Psychology
Grand Canyon University
Phoenix, AZ02.2027
Bachelor - Psychology
Grand Canyon University
01.2025
Secondary School - undefined
Brown Deer High School
01.2021
Skills
- Team Player
- Multitasking
- Problem-Solving
- Good Communication
- Organization
- Adaptable/Flexible
- Critical Thinking
- Active Listening
- Typing speed
- Emergency protocols
- Law enforcement procedures
- Multitasking Abilities
Timeline
911 Operator
Phoenix Police Department
10.2025 - 04.2026
Catering Server
Shully's Cuisine and Events
01.2023 - 08.2025
Catering Server
Sodexo Food Services
01.2023 - 01.2025
Camp Counselor/Assistant Director
Elite Sports Club
01.2021 - 01.2023
Babysitter/Daycare Helper
Elite Sports Club
01.2019 - 01.2023
Bachelor - Psychology
Grand Canyon University
Secondary School - undefined
Brown Deer High School
Master of Science - Forensic Psychology
Grand Canyon University