Nicole Raj
Margate,FL
Summary
Proven track record at The Studio, excelling in customer satisfaction and efficient document management. Demonstrated ability to handle high-volume tasks with exceptional organizational skills and communication prowess, ensuring smooth operations and confidentiality. Achieved significant improvements in client service and employee onboarding processes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Receptionist Coordinator
The Studio
08.2016 - 03.2023
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL05.2017
Skills
- File Organization
- Scheduling appointments
- Reception Area Maintenance
- Document Management
- Customer Service
- Multitasking and Organization
- Excellent Communication
- Phone and Email Etiquette
Timeline
Receptionist Coordinator
The Studio
08.2016 - 03.2023
High School Diploma -
Coconut Creek High School
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