Nicole Singleton
Fort Myers,FL
Summary
Dynamic business professional specializing in sales and engagement, with a strong focus on operational efficiency and client retention. Experience in directing innovative software solutions and enhancing cross-departmental collaboration to meet strategic goals. Committed to leveraging data-driven insights to optimize team performance and drive organizational success.
Overview
10
10
years of professional experience
Work History
Director of Operations
WRKFLOZ
Fort Myers, FL
12.2021 - Current
- Direct strategic vision of company, securing alignment and optimizing cross-departmental workflows.
- Managed operations across process design, client onboarding, and system enhancements to streamline workflows.
- Oversaw daily operations, ensuring compliance with company standards and maintaining operational efficiency.
- Directed software solutions and innovations to enhance processes and support client retention.
- Integrate cutting-edge technologies and methodologies to optimize overall productivity and enhance client experience.
Engagement and Innovations Managers
Wayfair
Bryan, TX
10.2019 - 08.2021
- Directed B2C sales employee engagement initiatives spanning global footprint.
- Refined incentive programs, optimizing success measures while ensuring budget compliance.
- Acted as subject matter expert (SME) in business strategy, enhancing internal cross-functional collaboration and external communication.
- Developed internal engagement hub to support transition to virtual workspace.
- Executed market research to provide actionable insights for informed decision-making.
Team Lead
Wayfair
Bryan, TX
11.2016 - 10.2019
- Directed 6+ teams and managed up to 100 agents in outbound consumer sales.
- Formulated and implemented data-driven action plans, providing regular progress updates to team managers.
- Collaborated with training teams as SME to onboard and mentor new agents effectively.
- Conducted bi-weekly department meetings presenting updates and recommending innovative strategies for performance improvement.
- Coordinated daily activities to achieve productivity goals and enhance customer satisfaction.
Education
Associates - Arts (Photography)
Dallas Institute of the Arts
Dallas, TX05-2016
Associates - Communications
Blinn College
Bryan, TX05-2014
Skills
- Strategic planning
- Process optimization
- Operational efficiency
- Software management
- Technology integration
- Data analysis
- Cross-departmental collaboration
- Team leadership
- Customer retention
Timeline
Director of Operations
WRKFLOZ
12.2021 - Current
Engagement and Innovations Managers
Wayfair
10.2019 - 08.2021
Team Lead
Wayfair
11.2016 - 10.2019
Associates - Arts (Photography)
Dallas Institute of the Arts
Associates - Communications
Blinn College