NICOLE SMALL
District Heights,MD
Summary
Detail-oriented administrative professional with 15+ years of experience supporting office operations, customer service, and organizational efficiency. Skilled in administrative support, data entry, records management, and client relations. Proven ability to coordinate tasks, maintain accurate documentation, and ensure compliance with organizational procedures. Demonstrates strong communication, problem-solving, and time management skills. Seeking a General Administration role within a federal or healthcare environment.
Overview
18
18
years of professional experience
Work History
Entrepreneur
Self-Employed
District Heights, MD
01.2012 - Current
- Manage administrative operations including scheduling, client communication, and project coordination
- Maintain records, documentation, and client information for multiple service areas.
- Provide customer service and consultation to ensure client satisfaction and retention
- Design branding materials, websites, and customized solutions based on client needs.
- Coordinate event planning logistics, timelines, and resource allocation
- Perform independent problem-solving and ensure timely project completion
- Handle data entry, invoicing, and organizational tracking of business activities.
Babysitter
Self-Employed
Staten Island, NY
06.2008 - 09.2012
- Provided reliable childcare services while maintaining a safe and structured environment.
- Managed daily schedules, activities, and meal preparation.
- Maintained communication with parents regarding care and progress.
- Demonstrated responsibility, organization, and attention to detail.
On-Foot Bus Tour Ticket Sales Associate
Open Loop
New York, NY
06.2011 - 12.2011
- Delivered customer service and support in a high-volume, fast-paced environment.
- Promoted services and conducted sales transactions with accuracy and professionalism.
- Maintained records of daily sales and customer interactions.
- Communicated effectively with diverse populations, including tourists and visitors
- Provided detailed information and resolved customer inquiries.
Assistant (Internship)
Fine Art Fotos
Staten Island, NY
01.2010 - 05.2011
- Supported administrative operations including customer outreach and order tracking.
- Maintained accurate records of customer orders and communications.
- Conducted data entry and updated client information systems.
- Contacted customers regarding order status and service updates.
- Ensured office organization, cleanliness, and operational efficiency.
Supervisor (Summer Youth Employment Program)
NYCHA / SYEP
Staten Island, NY
07.2010 - 08.2010
- Supervised team operations and monitored task completion
- Provided leadership, direction, and performance support to team members
- Ensured compliance with program guidelines and workplace expectations
- Assisted in coordinating daily activities and maintaining accountability
Education
High School Diploma - undefined
Curtis High School
01-2012
Skills
- Administrative Operations
- Records Management
- Data Entry & Documentation
- Customer Service & Client Relations
- Office Coordination
- Communication Skills
- Team Leadership & Supervision
- Time Management & Organization
- Problem Solving
- Compliance & Procedures
ADDITIONAL INFORMATION
- Experienced in administrative support, coordination, and independent operations
- Strong ability to manage multiple priorities and meet deadlines.
- Adaptable in fast-paced and structured environments.
- Proficient in communication, organization, and customer engagement.
Timeline
Entrepreneur
Self-Employed
01.2012 - Current
On-Foot Bus Tour Ticket Sales Associate
Open Loop
06.2011 - 12.2011
Supervisor (Summer Youth Employment Program)
NYCHA / SYEP
07.2010 - 08.2010
Assistant (Internship)
Fine Art Fotos
01.2010 - 05.2011
Babysitter
Self-Employed
06.2008 - 09.2012
High School Diploma - undefined
Curtis High School