Nicole Smalley
Sanford,FL
Summary
- Proven leader at Signet Jewelers Inc., adept in boosting customer satisfaction and streamlining operations. Excelled in teamwork, problem-solving, and fostering a culture of continuous improvement, achieving notable efficiency enhancements. Skilled in coaching and mentoring, significantly elevating service standards and staff performance. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.
- 8 time Incentive Trip Winner, 2019 Customer Service Award, 2021 Customer Service Award and 2024 Design and Service Center Manager of the Year Award.
Overview
26
26
years of professional experience
Work History
Jewler Team Leader
Signet Jewelers Inc.
07.2006 - Current
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Jewler
Signet Jewelers Inc.
DSC 8256 Brandon Fl
09.2002 - 07.2006
- Contributed to a positive work atmosphere by maintaining open communication channels between management, colleagues, suppliers, and customers alike.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Resolved customer complaints promptly and professionally, preserving brand reputation and fostering loyalty among clients.
- Optimized workflow within the workshop by devising and implementing efficient organizational systems for tools, materials, and workspace.
- Ensured optimal craftsmanship by meticulously inspecting finished products for quality and adherence to client specifications.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Created jewelry from materials such as gold or platinum and precious or semiprecious stones.
- Supported sales team with accurate service pricing and work descriptions.
Administrative Clerical
Signet Jewelers Inc.
DSC 8256 Brandon Fl
05.2002 - 09.2003
- Contributed to company growth by providing exceptional customer service during phone calls, emails, and in-person interactions.
- Played a pivotal role in maintaining office supply inventory levels, ensuring availability of necessary materials while minimizing costs.
- Assisted coworkers and staff members with special tasks on daily basis.
Jewelery Sales Associate
Signet Jewelers
Jared Store 489 Brandon Fl
10.2001 - 09.2002
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
Jewelry Sales Associate
Bond Jewelers
Tampa, FL
10.1998 - 09.2001
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Yes -
Land O' Lakes High School
Land O' Lakes, FLSkills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Goal Setting
Work Planning and Prioritization
Coaching and Mentoring
Documentation And Reporting
Complex Problem-Solving
Analytical Thinking
Timeline
Jewler Team Leader
Signet Jewelers Inc.
07.2006 - Current
Jewler
Signet Jewelers Inc.
09.2002 - 07.2006
Administrative Clerical
Signet Jewelers Inc.
05.2002 - 09.2003
Jewelery Sales Associate
Signet Jewelers
10.2001 - 09.2002
Jewelry Sales Associate
Bond Jewelers
10.1998 - 09.2001
Yes -
Land O' Lakes High School