Nicole Smith
Virginia Beach,VA
Summary
Over 18 years of experience working in Ambulatory clinic setting. Experience in evaluating, analyzing, identifying and reviewing customer/co-workers' effectiveness and required needs. Experience with development of different processes and procedures to improve customer service and the overall work environment. Serve as Office ambassador with responsibilities including training incoming new employees on office protocol, workflow, and the Epic system. Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills.
Overview
8
8
years of professional experience
Work History
Medical practice manager
SENTARA Anesthesia Specialists
07.2022 - 01.2024
- Collaborated closely with clinical leadership to ensure the smooth and optimal functioning of six hospital-based Anesthesia sites, each with a workforce of 25 or more
- Offered comprehensive support to staff, including managing schedules, handling payroll, processing staff reimbursements, and overseeing all facets of business operations
- This encompassed exemplary customer service, budget supervision, billing operations, risk management, and adherence to organizational policies, regulations, and ambulatory care standards.
Operations COORDINATOR- Team Lead
Sentara Anesthesia Specialists
06.2021 - 07.2022
- Ensuring that all company policies and government guidelines are respected throughout the workflow process
- Collecting data and maintaining accurate company or departmental records
- Providing staff with the necessary support and resources to effectively do their jobs to the best of their abilities
- Providing management executives timely reports that outline group productivity and workplace improvements
- Creating, improving, and maintaining an organized system across all departments
- Collaborate with all departments to come up with realistic and efficient improvements regularly
- Ensuring that all company policies and government guidelines are respected throughout the workflow process.
PATIENT CARE SPECIALIST
SENTARA NEUROSURGERY SPECIALISTS
06.2016 - 06.2021
- Coordinate incoming referrals for five Neurosurgeons and maintain scheduled for advanced practitioners in the office
- Coordinate incoming hospital/trauma follow-ups (e.g., assisting patient’s with ordering and scheduling imaging including but not limited to CT, MRI, and X-RAY)
- Manage OR set block schedule while maintaining surgeon’s outlook calendar according to his specifications
- Assist surgeon in petitioning/obtaining approval through the FDA for the compassionate use of a special stent not currently approved in the United States
- Educate patients about planned surgeries
- Obtain insurance prior authorizations as required by individual plans prior to scheduled procedures and tests as required by hospital protocols
- Coordinate medical clearances and preoperative testing as required by anesthesia protocols
- Thorough knowledge of ICD-10 and CPT Codes
- Office ambassador and responsible for training incoming new employees on office protocol, workflow, and the Epic system
- Active in performance improvements in the following areas: Clinical care/outcomes, customer service, and operational system processes and safety.
Education
Associates in Health Sciences -
Southern New Hampshire University
01.2014
High School Diploma -
Floyd E. Kellam High School
01.2005
Skills
- Active Learning
- Active Listening
- Strong Communication Skills
- Complex Problem Solving
- Critical Thinking
- Instructing
- Judgment and Decision Making
- Management of Financial Resources
- Management of Material Resources
- Management of Staff Resources
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Project Management
- Time Management
- Troubleshooting
- Payroll Administration
- HIPAA knowledge
- Electronic Health Records
- Office procedures
- Insurance Verification
- Strategic business planning
- Medical practice management
Timeline
Medical practice manager
SENTARA Anesthesia Specialists
07.2022 - 01.2024
Operations COORDINATOR- Team Lead
Sentara Anesthesia Specialists
06.2021 - 07.2022
PATIENT CARE SPECIALIST
SENTARA NEUROSURGERY SPECIALISTS
06.2016 - 06.2021
Associates in Health Sciences -
Southern New Hampshire University
High School Diploma -
Floyd E. Kellam High School
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