Nicole Solomon

• Conducted quality investigations to make sound compensability decisions.
• Provided action plans and strategies to bring claims to a resolution.
• Documented all reports, discussions, documents, and decisions
• Obtained knowledge of claim procedures, policies, time frames, and laws
• Handled a majority of attorney represented claims with litigation.
• Orchestrated ongoing claim updates and collaborated with claimants, attorneys, medical providers, and clients
• Respond to emails and phone calls within 24 hours and provide excellent customer service
• Issue payments and handle bills received timely
• Negotiated settlements with claimants and attorneys within authority limits.

Adjuster II, Workers Comp Claims (May 2021-December 2022)

- Similar responsibilities as above

Claims Adjuster (November 2020-May 2021)

- Similar responsibilities as above

Medical Only Claims Adjuster ( November 2018-November 2020)

- Similar responsibilities as above

• Conducted quality investigations to make sound compensability decisions.
• Provided action plans and strategies to bring claims to a resolution.
• Documented all reports, discussions, documents, and decisions
• Obtained knowledge of claim procedures, policies, time frames, and laws
• Responded to emails and phone calls within 24 hours and provided excellent customer service
• Issue payments and handle bills received timely

• Sent out acknowledgment letters to attorneys
• Requested and retained police reports
• Obtained auto damage estimates
• Answered incoming calls, responded to emails, faxes and other inquiries from clients and claimants

• Conducted quality investigations to make sound compensability decisions.
• Provided action plans and strategies to bring claims to a resolution.
• Documented all reports, discussions, documents, and decisions
• Obtained knowledge of claim procedures, policies, time frames, and laws
• Respond to emails and phone calls within 24 hours and provided excellent customer service
• Issue payments and handle bills received timely

• Balanced the needs of multiple customers and resolved any customer issues in a fast and professional manner both in person and over the phone
• Operated cash registers to process payments from customers.
• Promoted and stocked products through effective merchandising techniques and in accordance with store policies
• Collaborated with team members to maximize productivity and efficiency.