Nicole Spallone
Howell,MI
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinating and scheduling at multiple locations. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Trinity Health Probility Physical Therapy
10.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
- Maintained accurate and up-to-date patient records, contributing to improved healthcare outcomes.
Executive Recruiter
TRW Resources/ Contract
06.2022 - Current
- Coordinate schedules to arrange management interviews with applicants.
- Evaluate strengths and weaknesses of candidates through effective screening processes.
- Develop recruiting strategies to identify qualified candidates and build network.
- Develop and implemented plans to improve recruitment process.
- Build strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Operate and maintain applicant tracking and candidate management systems.
- Conduct phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborat with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Business Owner
Within Her Boutique
03.2019 - 03.2022
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reduced financial discrepancies through transaction monitoring and management.
- Analyzed financial data to assist in budget creation and forecasting.
Nail Technician
Self Employed
06.2013 - 03.2019
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Educated clients on proper use of salon products.
- Stayed abreast of new technologies and techniques to guarantee customer satisfaction.
- Grew repeat client base through effective marketing and customer service.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Skills
- Patient Relationship Management
- Problem Resolution
- Time Management
- Medical Terminology
- Patient Scheduling
- Organizational abilities
- Appointment Scheduling
- Healthcare Systems Understanding
- HIPAA Regulations
- Epic Systems
Timeline
Referral Coordinator
Trinity Health Probility Physical Therapy
10.2023 - Current
Executive Recruiter
TRW Resources/ Contract
06.2022 - Current
Business Owner
Within Her Boutique
03.2019 - 03.2022
Nail Technician
Self Employed
06.2013 - 03.2019