Nicole Spears
Milwaukee,WI
Summary
24 years of client service Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Store Clerk
Metro Market
04.2021 - Current
- Handled customer service issues by professionally answering customers` questions and inquiries.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Rotated and replenished products in display cases.
- Enhanced product quality by regularly inspecting, rotating, and cold and hot foods.
- Assisted customers by answering questions and fulfilling requests.
Client Services Assistant
Mishlove and Stuckert, LLC
08.2010 - Current
- Perform administrative support functions to include greeting clients and visitors, answering phones, faxing, filing, copying documents, verifying client information/checking records, sending out client letters, and responding to email
- Also run errands such as filing court documents, bank deposits, and post office mailings
- Responsible for opening and closing the office.
- Collaborated closely with team members to develop tailored solutions for each client''s unique requirements.
Administrative Assistant/Receptionist
Investment Specialist
01.2007 - 07.2010
- Handled external and inter-office calls
- Scheduled maintenance appointments
- Updated rental list
- Set up showings for rental properties
- Performed background checks
- Handled tenant complaints.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associates Degree - Early Childhood Education -
Milwaukee Area Technical College
01.2004
Skills
- Customer Service
- Patience and Empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Client Relations
- File Management
- Meeting deadlines
- Order Processing
- Client Support
- Database Management
- Service Recommendations
- Computer Skills
- MS Office
- Complaint resolution
- Document and Records Management
- Customer Relations
Timeline
Store Clerk
Metro Market
04.2021 - Current
Client Services Assistant
Mishlove and Stuckert, LLC
08.2010 - Current
Administrative Assistant/Receptionist
Investment Specialist
01.2007 - 07.2010
Associates Degree - Early Childhood Education -
Milwaukee Area Technical College