Nicole States
Rockwall,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
E-Commerce Lead
Kroger
09.2020 - Current
- Expertise in overseeing online grocery orders and ensuring efficient fulfillment
- A proven ability to manage a team of 20 associates, coordinate order assembly, and meet delivery/pick-up deadlines
- Skilled in optimizing workflow processes to enhance customer satisfaction
- Developed strong organizational and communication skills in a fast-paced retail environment
Correspondence Specialist
Franklin Templeton Investor Services
07.2004 - 08.2020
- Developed proficiency in drafting professional and articulate correspondence
- A strong background in managing and responding to client inquiries
- Skilled in maintaining accurate records and ensuring timely communication
- Exceptional attention to detail and a commitment to delivering high-quality customer service
Education
Some College (No Degree) - Sports Medicine
Los Rios Community College
Sacramento, CAHigh School Diploma -
San Juan High School
Citrus Heights, CA06.1999
Skills
- Customer Service
- Management
- Reliable & Trustworthy
- Critical Thinking
- Excel & Access
- High Motivation
- E-commerce Platforms
Awards
- Senior Associate Promotion
- 1000 Item Picker
- Perfect Secret Shop
Projects
Executive Correspondence - Franklin Templeton, I became adept at crafting impactful and polished written communications for senior executives. Proven ability to distill complex information into clear and concise messages. Strong research skills to support accurate and informed content creation. Collaborative approach in working with leadership to capture their voice and maintain a consistent tone across various communication channels.
Timeline
E-Commerce Lead
Kroger
09.2020 - Current
Correspondence Specialist
Franklin Templeton Investor Services
07.2004 - 08.2020
Some College (No Degree) - Sports Medicine
Los Rios Community College
High School Diploma -
San Juan High School
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