Nicole St.Germaine
Wareham,Massachusetts
Overview
25
25
years of professional experience
Work History
Office Manager
South Shore Generator
07.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Business Office Manager
Ricciardi Marble & Granite, Inc
10.2017 - 01.2009
- Resolve customer complaints regarding sales and service.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Assign employees to specific duties.
- Receive, record, and bank cash, checks, and vouchers.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence.
- Perform personal bookkeeping services.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
- Prepare trial balances of books.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Calculate and prepare checks for utilities, taxes, and other payments.
- Prepare and process payroll information.
- Reconcile records of bank transactions.
- Monitor status of loans and accounts to ensure that payments are up to date.
- Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.
- Maintain inventory records.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Manage projects or contribute to committee or team work.
- Prepare and mail checks.
- Arrange conference, meeting, or travel reservations for office personnel.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Supervise other clerical staff and provide training and orientation to new staff.
- Prepare and file annual tax returns or prepare financial information so that outside accountants can complete tax returns.
- Receive cash and checks and make deposits.
- Perform tax planning work.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success.
- Estimate material requirements and costs, and present design to client for approval.
- Determine and implement the best layout to achieve a desired pattern.
- Study blueprints and examine surface to be covered to determine amount of material needed.
Assistant Manager
Elan Salon & Day Spa
09.2004 - 01.2001
- Schedule client appointments.
- Update and maintain customer information records, such as beauty services provided.
- Operate cash registers to receive payments from patrons.
- Resolve customer complaints regarding worker performance or services rendered.
- Inventory products and order new supplies.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
Assistant Manager
7-11
01.2001 - 02.2000
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Supervise others and provide on-the-job training.
- Pay company bills by cash, vouchers, or checks.
Education
High School -
Smithfield High School
Smithfield, Rhode IslandSkills
- Proficient in QuickBooks
- Professional and mature
- Strong problem solver
- Detailed and organized
Timeline
Office Manager
South Shore Generator
07.2018 - Current
Business Office Manager
Ricciardi Marble & Granite, Inc
10.2017 - 01.2009
Assistant Manager
Elan Salon & Day Spa
09.2004 - 01.2001
Assistant Manager
7-11
01.2001 - 02.2000
High School -
Smithfield High School
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