NICOLE STOKES
Dallas,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Underwriting Assistant
State Farm
Richardson, TX
09.2019 - Current
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Analyzed applicant data for risk assessment, ensuring accurate decision-making for policy approvals and denials.
- Improved underwriting process efficiency by streamlining administrative tasks and enhancing communication between departments.
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
- Enhanced overall team productivity by implementing new organizational strategies for managing workload and prioritizing tasks.
- Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
- Performed second-level review for loans recommended for denial by assisting with re-negotiations.
Quality Assurance Analyst
HealthMark Group
Dallas, TX
09.2016 - 09.2019
- Enhanced the overall quality of patient care by ensuring that all medical records were up-to-date, comprehensive, and easily accessible for healthcare professionals.
- Improved patient care by accurately analyzing and organizing medical records for easy access and retrieval.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Trained new employees on proper procedures for managing and accessing medical records, fostering a culture of accuracy and accountability within the department.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Verified provider documentation accurately supported diagnoses and procedures coded.
- Ensured compliance with federal and state regulations by monitoring changes in legislation and adjusting internal processes accordingly.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
Mortgage Collateral Specialist - Team Lead
Iron Mountain
10.2017 - 09.2018
- Verified thousands of loan applications- current and backlogged to help with volume within secured vault
- Found/Released thousands of additional loan documents requested by lenders
- Resolved questions and assisted with paperwork by personally helping individuals
- Tracked daily loan progress, proactively addressing potential issues impacting close date
- Rectified application missing and incorrect information with proactive approach to reviewing documentation
- Trained new hires on Freddie Mac and Fannie Mae loan release procedures
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Verified completeness, accuracy and integrity of loan package.
Media Analyst
Genpact
10.2014 - 12.2016
- Monitored internet activity on primary social media accounts and responded to engagement
- Gathered, analyzed and utilized relevant data to develop ways to improve the overall user experience on the site
- Reviewed the reported content within agreed turnaround times and standards of quality
- Identified inefficiencies in workflows and suggested solutions
- Helped keep our local communities safe by reporting abusive content
- Covered disasters, crimes and human-interest stories
- Promoted to Level 2 Review agent, taking on more review responsibility
- Corrected errors in content, grammar and punctuation in personal pieces or work of others
- Maintained quality control with regular reviews of descriptions, guides and general text on site
- Verified facts, dates and statistics, using standard reference sources
- Executed cohesive social media strategy across photographs, videos and text content on diverse social media platforms
- Used humor and friendly communication to de-escalate online conflicts
- Moderated comments on social media and digital community platforms to maintain positive environment.
Teacher
Perot Museum of Nature and Science
12.2012 - 10.2014
- Incorporated multimedia approaches and diverse instructional techniques to promote student learning
- Responsible for educating adults and children of all ages on the different parts of science such as Paleontology, Geology and the Human Body
- Created lesson plans for summer classes for children 10 and under
- Responsible for hands-on gallery cart demonstrations, gallery exhibit interpretation, large audience presentations, and event programming
- Helped students understand application of scientific principles with use of experiments and lab activities
- Had the responsibility of creating ideas and intriguing methods to attract underprivileged youth and their parents from impoverished areas like South Dallas and Oak Cliff
- Encouraged student enthusiasm and development of good study habits for life-long learning
- Engaged class students with hands-on activities and special projects
- Diversified instruction with traditional, modern and technology-based approaches
- Managed student and parent expectations by clearly outlining objectives and requirements
- Covered required course topics through knowledgeable course selection and effective lesson planning.
Education
B. A - Sociology -
University of North Texas
Dallas, TXAssociates Degree - Fine Arts -
El Centro Community College
Dallas, TXHigh School Diploma - High Honors -
Woodrow Wilson High School
Dallas, TXSkills
- Ability to type 61 WPM
- Excellent Data Entry Skills
- Excellent oral/written communication skills to interact
- Excellent with Microsoft Office: Excel, Word, Power Point and various Web 20 apps and information portals
- Client Satisfaction
- Ecommerce
- Management & Data Entry
- Data Interpretation
- Research abilities
- Technical underwriting
- Support Services
Additional Information
Texas All Lines Adjuster License, State Farm Property Certificate, State Farm Auto Certificate
Certification
- Health Information Technician
- Licensed Claims Adjuster -
Timeline
Underwriting Assistant
State Farm
09.2019 - Current
Mortgage Collateral Specialist - Team Lead
Iron Mountain
10.2017 - 09.2018
Quality Assurance Analyst
HealthMark Group
09.2016 - 09.2019
Media Analyst
Genpact
10.2014 - 12.2016
Teacher
Perot Museum of Nature and Science
12.2012 - 10.2014
B. A - Sociology -
University of North Texas
Associates Degree - Fine Arts -
El Centro Community College
High School Diploma - High Honors -
Woodrow Wilson High School