NICOLE STOKES
Dallas,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Release of Information Clerk - Quality Control
HealthMark Group
Dallas, TX
09.2019 - Current
- Tracked and processed release of information requests.
- Purged inactive files and destroyed obsolete files following procedures.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Located and retrieved files, assisting public with general information.
- Performed data quality control checks for accuracy of patient information in the system.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Reviewed existing medical records for accuracy and completeness of data entry.
- Pulled patient records and transferred information to appropriate parties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed quality checks to drive accuracy of release, confidentiality and invoicing.
- Verified accuracy of released documents prior to distribution.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
Post Closer
Stearns Lending LLC
10.2017 - 09.2019
- Reviewed loan documents to ensure accuracy and completeness.
- Prepared and submitted final loan packages to investors and secondary market entities.
- Developed strategies to ensure that all post-closing deadlines are met consistently.
- Filed and maintained loan records.
- Maintained a database of post-closing documentation for easy retrieval and compliance.
- Reviewed closing documents to ensure accuracy and compliance with state laws, regulations and company policies.
- Managed timelines to meet or exceed industry standards for post-closing document processing.
- Prioritized and organized tasks to efficiently accomplish service goals.
Domestic Violence Victim Advocate
National Domestic Violence Hotline
10.2014 - 10.2017
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Evaluated and addressed individual client needs and concerns.
- Assessed risk factors associated with potential cases of abuse or neglect in order to develop appropriate interventions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted homeless clients with procuring mental health support and other various community resources.
Teacher
Perot Museum of Nature and Science
12.2012 - 10.2014
- Incorporated multimedia approaches and diverse instructional techniques to promote student learning
- Responsible for educating adults and children of all ages on the different parts of science such as Paleontology, Geology and the Human Body
- Created lesson plans for summer classes for children 10 and under
- Responsible for hands-on gallery cart demonstrations, gallery exhibit interpretation, large audience presentations, and event programming
- Helped students understand application of scientific principles with use of experiments and lab activities
- Had the responsibility of creating ideas and intriguing methods to attract underprivileged youth and their parents from impoverished areas like South Dallas and Oak Cliff
- Encouraged student enthusiasm and development of good study habits for life-long learning
- Engaged class students with hands-on activities and special projects
- Diversified instruction with traditional, modern and technology-based approaches
- Managed student and parent expectations by clearly outlining objectives and requirements
- Covered required course topics through knowledgeable course selection and effective lesson planning
Education
B. A - Sociology
University of North Texas
Dallas, TXAssociates Degree - Fine Arts
El Centro Community College
Dallas, TXHigh School Diploma - High Honors
Woodrow Wilson High School
Dallas, TXSkills
- Efficient Typing Speed: 61 WPM
- Strong Public Speaking Skills
- Effective Written Communication
- Expertise in Microsoft Office
- PowerPoint Presentation Skills
- Client Satisfaction
- Records maintenance
- HIPAA compliance
- Information management
- Documentation management
- Closing disclosure preparation
- File auditing expertise
- Quality control measures
- Loan file auditing
- Loan document review
- Legal advocacy
- Multicultural sensitivity
- EMR updating
- Medical terminology proficiency
Certification
- Release of Information Management Certification
- Licensed Claims Adjuster, State of [Texas]
Additional Information
Texas All Lines Adjuster License, State Farm Property Certificate, State Farm Auto Certificate
Timeline
Release of Information Clerk - Quality Control
HealthMark Group
09.2019 - Current
Post Closer
Stearns Lending LLC
10.2017 - 09.2019
Domestic Violence Victim Advocate
National Domestic Violence Hotline
10.2014 - 10.2017
Teacher
Perot Museum of Nature and Science
12.2012 - 10.2014
- Release of Information Management Certification
- Licensed Claims Adjuster, State of [Texas]
B. A - Sociology
University of North Texas
Associates Degree - Fine Arts
El Centro Community College
High School Diploma - High Honors
Woodrow Wilson High School
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