Nicole Stovall
Self Service Systems Specialist
Topeka,KS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a position that offers professional challenges utilizing interpersonal and relationship networking skills with opportunities to work collaboratively within the community.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Self Service System Specialist
BCBSKS
Topeka, KS
05.2023 - Current
- Perform extensive testing to evaluate over 30,000 benefit combinations, organizational policies, and procedures to assure that all business requirements are being satisfied and that no existing functionality is being adversely affected by periodic new modifications or implementations of electronic systems.
- Serve as a system expert to all employees of the company and research and resolve all questions submitted by fellow employees.
- Using high level of analytical skills to identify, evaluate, and document system problems and the modifications needed to fix impacted areas to ensure accuracy.
- Maintain excellent communication across coordinating departments while working collaboratively within a highly relational small team.
- Exhibit high degree of flexibility daily due to the demanding nature of the job with multiple time constraints, interruptions, and task changes.
Customer Experience Representative
Blue Cross And Blue Shield Of Kansas
Topeka, KS
05.2021 - 06.2023
- Research, resolve and respond to inquiries and correspondence via telephone and written communication. Inquiries from members, providers and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals.
- Log and resolve customer complaints while remaining pleasant and empathetic while using positive positioning to communicate to escalated customers.
- Demonstrating the ability to listen, talk, type and perform research simultaneously using various research channels to identify and assess customers' needs to achieve satisfaction. Mentoring coworkers to cope with learning curves.
- Promoting good working relationships and positivity in the work environment.
- Received a Kansas Insurance License in Life and Health. NPN: 20676253
- Use continuing education opportunities to further strengths and identify weaknesses.
Pastor of Student Ministries
Fairlawn Nazarene Church
Topeka, KS
10.2017 - 05.2021
- Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering annual budget, and participating and periodically leading team staff meeting to set goals and cast vision.
- Delivering compassionate pastoral care to the community through hospital visitations, counseling, and prayer as well as referring individuals and families to community resources to further improve well-being and quality of life.
- Leading worship services, church wide and student gatherings, and community based events.
- Intentionally cultivating relationships with our community and facility in our local schools in order to partner and provide students with better outlets and resources for growth.
- Recruited, interviewed, placed, and scheduled volunteers to fill positions in two different ministries.
- Trained, equipped, and encouraged up to 30 volunteers in caring for students and children at least twice a week.
- Planned and implemented fundraising events.
Pastor to Youth Ministry
Garnett Church Of The Nazarene
Garnett, KS
08.2014 - 10.2017
- Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering annual budget, and participating and periodically leading team staff meeting to set goals and cast vision.
- Delivering compassionate pastoral care to the community through hospital visitations, counseling, and prayer as well as referring individuals and families to community resources to further improve well-being and quality of life.
- Leading worship services, church wide and student gatherings, and community based events.
- Intentionally cultivating relationships with our community and facility in the local schools in order to partner and provide students with better outlets and resources for growth.
- Recruited, interviewed, placed, and scheduled volunteers to fill positions within the youth ministry.
- Trained, equipped, and encouraged up to 5 volunteers in caring for students at least twice a week.
- Planned and implemented fundraising events including securing $5000 in grant money to help send 20 students to summer camp.
Camp Counselor
YMCA Of Topeka
Topeka, KS
05.2014 - 08.2014
- Supported safety to all camp participants with disciplined enforcement of standing policies.
- Coordinated and implemented activities for small and large groups of campers aged 5 to 13 while helping different ability levels engage in unified activities.
- Ensured proper supervision, safety and security of 50 participants and assigned volunteers.
- Communicated with guardians about participants' experiences and reported concerns to guardians and administration.
- Developed strong working relationships with campers, guardians and other counselors through effective communication and active listening skills.
- Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance.
- Executed daily activity schedules, gathered materials and assisted with set-up, breakdown and clean-up with a team of 5 counselors.
- Collaborated with other camp counselors to create atmosphere of fun and learning.
- Provided first-aid for accidents and injuries or during emergency situations.
Education
Bachelor of Arts - Youth And Family Ministry
MidAmerica Nazarene University
Olathe, KS 08.2010 - 05.2014
Skills
Dependable and Responsible
Customer Service and Hospitality
Relationship Building
Policy and Procedure Adherence
Team Driven
Conflict Resolution and Crisis Management
Creative
Organization
Verbal and Written Communication
Analytical Thinking
Technical Skills
MS Office- Word, Excel, Powerpoint, Outlook, Access, OneNote, Teams.
Google Drive- Docs, Sheets, Forms, Slides.
Spreadsheets- Excel, Google Sheets, OpenOffice.
Graphical- Photoshop, Gimp, Acrobat.
Presenting- Public Speaking, PowerPoint, Keynote.
Social Media - Facebook, Twitter, LinkedIn, Instagram.
Certification
Kansas Insurance License in Life and Health- NPN: 20676253
Personality Characteristics
- Myers-Briggs- ENFP
- Clifton Strengths- Empathy, Ideation, Activator, Communication, Restorative
- Enneagram- Type 2 "The Helper"
- Bird (DOPE) Communication Style- Dove/Parrott
- Working Genius- Genius: Enablement and Tenacity, Competency: Wonder and Discernment, Frustration: Galvanizing and Invention
Timeline
Self Service System Specialist
BCBSKS
05.2023 - Current
Customer Experience Representative
Blue Cross And Blue Shield Of Kansas
05.2021 - 06.2023
Pastor of Student Ministries
Fairlawn Nazarene Church
10.2017 - 05.2021
Pastor to Youth Ministry
Garnett Church Of The Nazarene
08.2014 - 10.2017
Camp Counselor
YMCA Of Topeka
05.2014 - 08.2014
Bachelor of Arts - Youth And Family Ministry
MidAmerica Nazarene University
08.2010 - 05.2014