Nicole Stroud
Santa Rosa,CA
Summary
Skilled in relationship building and customer-focused service, ensuring high levels of customer satisfaction and loyalty. Motivated individual with experience in customer service and sales. . Strong communication and interpersonal skills for providing superior customer service. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
26
26
years of professional experience
Work History
Home Manager
Home
05.2007 - Current
- Taught children basic life skills, manners and personal hygiene.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Supervised children engaged in physical activity, learning and social skills with peers.
- volunteer work for schools fundraising events
- ran art docent program at schools
Outside Sales Representative
Ecco Usa
08.2005 - 05.2007
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Attended trade shows and conferences regularly to increase brand visibility.
- Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
Store Manager
Sole Desire Shoes
06.1998 - 07.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
Santa Rosa High School
Santa Rosa, CA06.1998
Skills
- Relationship Building
- Motivated Team Player
- Problem-Solving
- Customer Service-Oriented
- Approachable
- Customer focused-service
Timeline
Home Manager
Home
05.2007 - Current
Outside Sales Representative
Ecco Usa
08.2005 - 05.2007
Store Manager
Sole Desire Shoes
06.1998 - 07.2005
Santa Rosa High School
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