Nicole Sutton
Vineland
Summary
Dedicated professional skilled in front office operations and document management. Proven ability to enhance patient care through effective scheduling and collaborative team efforts, driving operational success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Administrator Assistant
Holistic Behavior Collaborative
Somerdale, NJ
01.2026 - Current
- Provided exceptional administrative support during events, including setup, registration assistance, and on-site coordination.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported executive management by preparing reports, conducting research, and assisting with special projects.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Composed, edited and prepared correspondence and other department documents.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Facilitated the onboarding process for new employees, enhancing team integration.
- Assisted in maintaining client records using electronic health record systems.
- Obtained and keep organized records of prior authorizations for new patients and continued services.
Patient Service Representative
South Jersey Radiology
West Deptford, NJ
09.2024 - 01.2026
- Assisted patients with scheduling appointments, ensuring efficient use of time slots and resources.
- Provided clear information on procedures and insurance coverage, enhancing patient understanding and satisfaction.
- Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Collaborated with team members to improve workflow efficiency in high-volume settings, reducing wait times for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Fuji Synapse to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Greeted and assisted patients with check-in procedures.
Lead Medical Receptionist
Arthritis Rheumatic and Bone Disease
Sewell, NJ
05.2019 - 01.2024
- Supervised front desk operations, ensuring optimal patient flow and service delivery.
- Trained and mentored team members on best practices in patient scheduling and communication.
- Coordinated appointment scheduling, optimizing provider schedules to maximize daily patient visits.
- Resolved patient inquiries and concerns effectively, enhancing overall patient satisfaction ratings.
- Led initiatives to improve office workflow, resulting in increased operational efficiency and reduced errors.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care plans.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times.
- Supported medical staff through diligent record-keeping of lab results, diagnostic reports, and other vital documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
House Cleaner
Self Employed
Millville, NJ
04.2016 - 05.2019
- Managed scheduling and appointments to optimize workflow and meet client needs efficiently.
- Developed customized cleaning plans based on individual client requirements and preferences.
- Implemented inventory management for cleaning supplies to reduce costs and maintain stock levels.
- Established lasting relationships with clients through exceptional service and communication skills.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Adhered to professional house cleaning checklist.
Education
No Degree - Healthcare Administration
Strayer University
Washington, DC06-2028
Skills
- Front office operations
- Customer engagement
- Verbal communication
- Scheduling appointments
- Document management
- Calendar management
- Problem-solving
- Time management
- Critical thinking
- Computer skills
- Team collaboration
- Deadline oriented
- Office management
Timeline
Administrator Assistant
Holistic Behavior Collaborative
01.2026 - Current
Patient Service Representative
South Jersey Radiology
09.2024 - 01.2026
Lead Medical Receptionist
Arthritis Rheumatic and Bone Disease
05.2019 - 01.2024
House Cleaner
Self Employed
04.2016 - 05.2019
No Degree - Healthcare Administration
Strayer University