Nicole Symonds

Utica,NY

Summary

Dynamic professional with a proven track record in customer service and leadership. Recognized for enhancing client satisfaction through effective communication and adaptability. Successfully managed operations, leading to increased efficiency and positive feedback. Skilled in training staff and maintaining high standards, ensuring a memorable experience for all patrons.

Overview

years of professional experience

Certification

Work History

Residential House Cleaner

Symonds Cleaning

04.2016 - Current

Developed strong relationships with clients, earning trust through reliability and attention to detail.
Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
Provided excellent house cleaning and maid services to clients.

Nurse Aide

RCIL

03.2021 - 09.2024

Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
Contributed to efficient healthcare team communication through accurate documentation of patient information and regular updates on their progress.
Documented vital signs to inform nurses and physicians of any changes in patient status.
Collaborated in consults, patient care plan development and patient monitoring.

Restaurant Manager

The Columbia

07.2006 - 02.2011

Carefully interviewed, selected, trained, and supervised staff.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Correctly calculated inventory and ordered appropriate supplies.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Skills

Customer Service

Communication

Creativity

Adaptability

Leadership

Compassionate Care