Nicole Taroc
Fort Stewart,GA
Summary
Reliable and compassionate Patient Care Assistant, skilled in providing essential care tasks and supporting nursing staff. Proven ability to maintain composure in fast-paced settings, enhancing patient experience through dedicated service. Strong organizational skills, and effective communication with patients and team members.
Overview
10
10
years of professional experience
Work History
Homemaker
Self Employed
Fort Stewart, GA
02.2020 - Current
- Responded promptly to emergency situations by providing first aid when necessary.
- Organized and maintained household inventory, restocking essential supplies as needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Customer Service Representative
Sutherland Global
Fort Sill, OK
10.2021 - 04.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
CNA
Cedarbrook Nursing
Bethlehem, PA
07.2018 - 04.2019
- Providing care for patients in a nursing home under the direction of an RN
- Performed day to day living activities along with one on one personal comfort needs
- Obtained a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans, and suggested activities
- Examined patients to detect issues requiring medical care
CNA
Moravian Village of Bethlehem
Bethlehem, PA
01.2018 - 07.2018
- Work with long term, short term and dementia patients
- Responsibilities entail performance of ADL's primarily morning care, in addition to occasional afternoon care
- Fluent with vital signs readings, patient transfers, operation of mechanical lift and performance of restoratives
CNA
Gracedale Nursing Home
Nazareth, PA
03.2015 - 11.2017
- Worked with various patients, including patients with Dementia and Alzheimer
- Responsibilities entailed performing ADL's, turning and repositioning residents who are bedridden, receiving and recording vital signs, documented vital signs, resident observations while assisting restorative to help them gain strength
Education
General Studies - Intent for Nursing
Northampton Community College
Bethlehem, PA09.2015
High School Diploma - General Studies
Saucon Valley High School
Hellertown, PA06.2013
Skills
- Patient care
- Effective Listening
- Multitasking and organization
- Microsoft Word
- Compressive chart reading
- Critical thinking
- Basic Software Navigation
- Attention to detail
- Communication Skills
- Prioritization
- Effective Telephone Communication
- Time management
- Effective Problem Resolution
Timeline
Customer Service Representative
Sutherland Global
10.2021 - 04.2022
Homemaker
Self Employed
02.2020 - Current
CNA
Cedarbrook Nursing
07.2018 - 04.2019
CNA
Moravian Village of Bethlehem
01.2018 - 07.2018
CNA
Gracedale Nursing Home
03.2015 - 11.2017
General Studies - Intent for Nursing
Northampton Community College
High School Diploma - General Studies
Saucon Valley High School
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