Nicole Telles
El Paso
Summary
Dynamic middle school social studies teacher with a proven track record in developing engaging lesson plans and fostering inclusive classroom environments. Known for strong conflict resolution and adaptability skills, driving student participation and critical thinking.
Overview
18
18
years of professional experience
Work History
Middle School Social Studies Teacher
YISD
El Paso
01.2018 - Current
- Developed engaging lesson plans integrating diverse historical perspectives.
- Facilitated classroom discussions encouraging critical thinking and student participation.
- Designed assessments aligning with curriculum standards and learning objectives.
- Implemented technology tools to enhance interactive learning experiences.
- Collaborated with colleagues to create interdisciplinary projects and activities.
- Enforced rules of conduct in the classroom while also promoting respect for diversity among classmates.
- Differentiated instruction for students with wide range of skill and interest levels.
- Used positive reinforcement method to redirect poor behavior.
- Managed classroom environment to foster a safe and inclusive space conducive to learning.
- Facilitated classroom debates and discussions to encourage critical thinking and student engagement with current events and historical perspectives.
- Utilized a variety of instructional strategies, including lectures, discussions, and project-based learning, to accommodate diverse learning styles.
- Utilized formative and summative assessment data to inform and adjust instructional practices.
- Incorporated technology into the classroom through the use of smart boards, educational software, and online resources to enhance learning experiences.
- Advocated for the importance of social studies education within the school and broader community, highlighting its role in developing informed and active citizens.
- Studied and stayed abreast of current topics in education.
Customer Account Specialist
Texas Gas Service
El Paso
03.2014 - 01.2016
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with technical teams to resolve customer service problems.
- Investigated customer inquiries and disputes promptly and accurately.
- Collaborated with other departments on special projects as required.
- Responded promptly to internal and external emails regarding account discrepancies.
- Maintained up-to-date records of customer interactions, transactions and changes in account status.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Customer Service Representative
Texas Gas Service
El Paso
09.2007 - 03.2014
- Assisted customers with inquiries regarding gas services and billing issues.
- Handled service requests and scheduled appointments for technicians efficiently.
- Resolved customer complaints by providing clear information and solutions.
- Maintained accurate records of customer interactions in the database system.
- Educated customers on safety practices and energy efficiency tips.
- Collaborated with team members to improve service delivery processes.
- Managed high call volumes while maintaining quality customer service standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Interdisciplinary Studies - Education
The University of Texas At El Paso
El Paso, TX12-2018
Skills
- Conflict resolution
- Effective communication
- Fluent in Spanish
- Problem solving
- Adaptability to change
- Team collaboration
- Critical thinking
- Decision-making
Languages
Spanish
Native/ Bilingual
Timeline
Middle School Social Studies Teacher
YISD
01.2018 - Current
Customer Account Specialist
Texas Gas Service
03.2014 - 01.2016
Customer Service Representative
Texas Gas Service
09.2007 - 03.2014
Bachelor of Interdisciplinary Studies - Education
The University of Texas At El Paso
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