Nicole Terrell
Middletown,OH
Summary
Dynamic professional with a proven track record at MPS, excelling in fast-paced environments. Recognized for exceptional communication and problem-solving skills, I effectively foster teamwork and customer satisfaction. My strong organizational abilities and adaptability ensure efficient operations, while my commitment to quality drives continuous improvement in service delivery.
Overview
2027
2027
years of professional experience
Work History
Ground Matinence
MPS
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Security Officer
OSS
Owner/Operator
Slick -n-Shine Cleaning
11.2020 - Current
- Managed daily cleaning operations, ensuring high standards of service quality.
- Trained and supervised staff on effective cleaning techniques and safety protocols.
- Developed and implemented streamlined processes for efficient task completion.
- Cultivated strong customer relationships to enhance satisfaction and retention.
- Oversaw inventory management, maintaining adequate supplies for all cleaning projects.
- Conducted regular inspections to uphold cleanliness standards and operational efficiency.
- Utilized scheduling software to optimize workforce allocation and service delivery.
- Resolved client concerns promptly, fostering positive feedback and repeat business.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Equipment Operator
Kohl's EFC Center
02.2015 - 04.2020
- Operated forklifts and pallet jacks to transport goods efficiently within the warehouse.
- Conducted routine safety checks on equipment to ensure compliance with operational standards.
- Loaded and unloaded merchandise from delivery trucks, maintaining accuracy in inventory management.
- Collaborated with team members to streamline workflow processes and enhance overall productivity.
- Assisted in training new operators on equipment handling and safety protocols.
- Implemented best practices for material handling, reducing waste during operations.
- Maintained cleanliness and organization of work areas to promote a safe working environment.
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
Education
GED -
Middletown High School
Middletown, OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Owner/Operator
Slick -n-Shine Cleaning
11.2020 - Current
Equipment Operator
Kohl's EFC Center
02.2015 - 04.2020
Ground Matinence
MPS
Security Officer
OSS
GED -
Middletown High School