Client Services | IT Technical Support | Customer Support
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Nicole Thomas
Riviera Beach,FL
Summary
Overview
17
years of professional experience
Work History
Safelite AutoGlass
SSR -Special Service Representative
06.2023 - Current
Job overview
- Gather information from customers such as name, phone number, insurance company
- Determine the correct piece of auto glass that needs to be repaired or replaced by the information provided
Teleperformance
Customer Service Representative/Technical Support
10.2020 - 05.2023
Job overview
- Help customers resolve issue with luxury automobile app
- Document calls , inbound/outbound
Alorica, Remote
Data Entry/Customer Service Representative Agent
10.2019 - 06.2022
Job overview
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Pilot Flying J
Customer Service Representative
06.2018 - 04.2020
Job overview
- Cash out guests
- Complete fuel purchases
- Maintain clean work area
Dunkin' Donuts
Assistant Manager
12.2018 - 03.2020
Job overview
- Oversee crews
- Inventory
- Waste count
- Bank deposit
- Input daily profits
Locustraxx
Shipping and Receiving Clerk
06.2017 - 12.2018
Job overview
- Process Orders, Data Entry, prepares items for shipment, Package items, make shipping labels, determine method of shipping, prepare packing slips, locate and scan items, Experience with NetSuite
- Experience in Microsoft Excel and Word
Pratt & Whitney
Inventory Specialist
06.2015 - 01.2017
Job overview
- Receive, stores, and issues hand tools, machine tools, materials, and equipment in warehouse
- Answer and receive calls, fill in on conference calls
- Maintains record of tools and equipment issued returned, using computer
- Prepares and maintains periodic inventory of tools using computer
- Receive, unpacks, and stores incoming tools equipment, and requisitions stock to replenish inventory
- Marks and identifies tools equipment, using
- MCL labels
- Word, Excel, PowerPoint
SOLAR TECH UNIVERSAL
Operator
08.2012 - 06.2015
Job overview
- Apply solder to ribbons onto matrix
- Insert frame pieces inside the machine to frame matrix
- Measure matrix and test on hi pot machine
- Visually inspect matrix to ensure quality control
Serta Simmons Bedding, LLC
Machine Operator/Assembler
01.2009 - 07.2012
Job overview
- Assembled panels and borders per established work instructions
- Sewed borders to panel cloth, producing mattress and box spring borders and covers, and overcasting both edges of quilted border material rolls
- Operated sewing machines using foot lever and hand control and pushes aside finished covers
- Performed minor maintenance on machines as needed including re-threading and replacing of needles
SANCILLIO & CO
Product Specialist
01.2007 - 01.2009
Job overview
- Managed supply chain process and assisted in defining all production goals
- Monitored all operating procedures and provided updates whenever required
- Ensured that final product meets quality standards and company specifications
- Supervised employee activities for both product materials and packaging materials
- Compiled and maintained daily inventory records from work orders that indicate production information.
Education
Adult Education CenterWest Palm Beach, FL
Diploma from CUSTOMER SERVICE, CUSTOMER SERVICE
University Overview
High school diploma or GED
University Overview
Skills
- Strategic Planning Critical Thinking Customer Support Calm Under Pressure
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
- Skills
- Customer Service Oriented
- Effective Communication
- Package Handling
- Supply Replenishment
- Employee Monitoring
- Inventory Management
- Regulation Compliance
- Teamwork & Planning
- Customer support
- Typing
- Windows
- Assessments
- Customer service — Proficient
- May 2020
- Identifying and resolving common customer issues
- Full results: Proficient
- Workplace safety — Proficient
- April 2020
- Using safe practices at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Multi-Line Telephone Operation
- Document Control
- Documentation
- Microsoft PowerPoint
Timeline
SSR -Special Service Representative
Safelite AutoGlass
06.2023 - Current
Customer Service Representative/Technical Support
Teleperformance
10.2020 - 05.2023
Data Entry/Customer Service Representative Agent
Alorica, Remote
10.2019 - 06.2022
Assistant Manager
Dunkin' Donuts
12.2018 - 03.2020
Customer Service Representative
Pilot Flying J
06.2018 - 04.2020
Shipping and Receiving Clerk
Locustraxx
06.2017 - 12.2018
Inventory Specialist
Pratt & Whitney
06.2015 - 01.2017
Operator
SOLAR TECH UNIVERSAL
08.2012 - 06.2015
Machine Operator/Assembler
Serta Simmons Bedding, LLC
01.2009 - 07.2012
Product Specialist
SANCILLIO & CO
01.2007 - 01.2009
Adult Education Center
Diploma from CUSTOMER SERVICE, CUSTOMER SERVICE
High school diploma or GED