Nicole Thomas
South Lyon,MI
Summary
Sales and marketing professional with extensive experience in account management and social media. Demonstrated ability to drive business growth and enhance customer engagement through innovative marketing strategies. Skilled in managing multiple projects with exceptional organization and prioritization. Proven track record in creating engaging content and delivering effective communications.
Overview
19
19
years of professional experience
Work History
Booking Agent
The Studio Group
11.2021 - Current
- Increased booking efficiency by streamlining audition scheduling and class management using Microsoft Word, Excel, and Google Drive.
- Enhanced social media presence and marketing efforts, contributing to a growth in client engagement.
Facility Solutions Specialist
Staples
01.2010 - 10.2017
- Boosted facilities sales by developing tailored janitorial programs for new business customers, resulting in increased market penetration.
- Delivered training sessions on janitorial products and sales methods, enhancing team performance and product knowledge.
- Conducted sales calls and presentations to educate customers, leading to improved brand awareness and service adoption.
- Created marketing materials for Business Development Associates, facilitating effective outreach and engagement.
Inside Account Manager
Staples
05.2009 - 01.2014
- Expanded a portfolio of over 400 accounts by identifying opportunities and trends, significantly increasing revenue.
- Collaborated with business development specialists to optimize product offerings and pricing strategies for clients.
- Produced engaging sales proposals and business reviews in PowerPoint, providing clients with tailored solutions.
Marketing Director
Meadowbrook Urgent Care
05.2009 - 05.2010
- Increased patient traffic by 40% within six months through effective grassroots marketing campaigns and event planning.
- Developed and maintained the company website, enhancing online visibility and patient engagement.
- Designed all marketing materials and executed community programming events, fostering local connections.
Leasing and Marketing Director
The Northern Group
10.2007 - 04.2009
- Increased occupancy rates from 78% to 96% by effectively screening and showing housing options to qualified clients.
- Prepared lease packages and managed customer service issues, ensuring resident satisfaction and retention.
- Executed direct marketing and grassroots campaigns to attract new clients and enhance visibility.
Clinic Manager
American Laser Skincare
10.2006 - 10.2007
- Managed all clinic operations and developed marketing programs that attracted new clientele.
- Set and analyzed company sales goals, driving performance and accountability across the team.
- Produced grassroots marketing campaigns that effectively promoted clinic services and events.
Marketing Coordinator
Specialty Transport
06.2006 - 10.2006
- Maintained car fleets for Audi and Volkswagen, ensuring efficient management of high-profile clientele requests.
- Organized correspondence and tracked fleet information, enhancing operational efficiency.
Education
Bachelor of Arts - Communications (Marketing, Research, Sales)
Michigan State University
East Lansing, MI06-2004
Skills
- Customer service and sales
- Event planning and management
- Direct marketing strategies
- Business development expertise
- Microsoft Office proficiency
- Excel data analysis
- Talent booking and coordination
- Marketing initiatives and campaigns
- Booking systems management
Languages
Macedonian
Full Professional
Timeline
Booking Agent
The Studio Group
11.2021 - Current
Facility Solutions Specialist
Staples
01.2010 - 10.2017
Inside Account Manager
Staples
05.2009 - 01.2014
Marketing Director
Meadowbrook Urgent Care
05.2009 - 05.2010
Leasing and Marketing Director
The Northern Group
10.2007 - 04.2009
Clinic Manager
American Laser Skincare
10.2006 - 10.2007
Marketing Coordinator
Specialty Transport
06.2006 - 10.2006
Bachelor of Arts - Communications (Marketing, Research, Sales)
Michigan State University
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