Nicole Thomas
Milwaukee,WI
Summary
Customer service and classroom support professional with experience resolving billing questions, managing high call volumes, and maintaining customer accounts. Background also includes preparing lesson materials, supporting student learning in small groups, and communicating with teachers and parents to keep daily routines organized and productive.
Overview
11
11
years of professional experience
Work History
Teacher Assistant
The City School
Milwaukee, WI
08.2025 - 06.2026
- Provided one-on-one and small-group academic support with classwork, homework, and learning activities.
- Collaborated with teachers to track student progress and reinforce lesson objectives, contributing to individual learning success.
- Assisted classroom teachers in creating a positive, engaging, and organized learning environment for 1st and 2nd grade students.
- Organized and prepared daily classroom assignments and instructional materials to enhance instructional delivery.
- Facilitated classroom management and daily routines to ensure a safe and productive learning environment.
- Phone: (414) 797-4313
- Principal: Ms. Javera
Customer Service Representative (Call Center)
Spectrum
Milwaukee, WI
02.2021 - 02.2024
- Worked in the inbound call center and was charged with engaging customers in delivering all aspects of customer service support, including information on various products and service options. Developed trusting relations with customers to ensure positive experiences while driving retention, opening new accounts, and delivering only the highest levels of service excellence.
- Identified customer needs and resolved issues related to products and services to enhance satisfaction.
- De-escalated tense situations and frustrated customers through patience, empathy, and active listening.
- Managed the opening, updating, and maintenance of customer accounts.
- Processed a high volume of calls daily using the internal call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
Teacher's Assistant
Hamilton High School
Milwaukee, WI
01.2015 - 08.2020
- Collaborated with Hamilton High School teachers in planning and executing engaging classroom instruction and student learning activities.
- Prepared lesson materials, handouts, and classroom resources for daily instruction.
- Supervised classroom behavior and reinforced school rules during lessons.
- Addressed student injuries and illness concerns promptly, facilitating swift communication with health staff.
- Communicated health updates with nurses, teachers, and parents.
- Guided students through basic care, comfort, and safety routines.
- Welcomed visitors at the front desk, providing assistance and information. and directed them to the appropriate location or person they were there to meet.
- Assisted residents with mobility, ensuring safety and comfort during activities.
Education
Customer Service Cohort & Training -
MARS Solutions Group
05-2025
High School Diploma -
Nova High School
Milwaukee, WI06-2009
Skills
- Classroom Management
- Educational Support
- Student Engagement
- Student assessment
- Classroom support
- Educational Technology
- Reporting & Documentation
- Parent communication
- Service Excellence
- Child development
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Teacher Assistant
The City School
08.2025 - 06.2026
Customer Service Representative (Call Center)
Spectrum
02.2021 - 02.2024
Teacher's Assistant
Hamilton High School
01.2015 - 08.2020
Customer Service Cohort & Training -
MARS Solutions Group
High School Diploma -
Nova High School